Manufacturing Quality Manager

Manufacturing Quality Manager

Department: Operations

• Employment Type: Full Time

Location: Brockville

• Reporting To: Brian Cope

Description

MISSION:
To lead and continuously improve the plant’s Quality Management System (QMS), ensuring products meet customer, regulatory, and internal standards while driving defect reduction, process capability, and a culture of quality across the manufacturing site. 

Outcomes:

Lead the Site’s Quality Management System (QMS) to Compliance and Excellence: 

• Maintain AAR M1003 (or other applicable standards) certification with zero major non-conformances and ensure 100% of quality procedures and work instructions are current, fully followed, and audited quarterly.

Reduce Customer Complaints & Improve Customer Satisfaction: 

• Reduce customer product complaints by ≥ 20% within 12 months. 

Improve Internal Quality Performance: 

• Deliver a 10–15% reduction in rework costs year over year. 

Build and Lead a High-Performing Quality Team:

• Develop and implement a training plan for all Quality Technicians and Inspectors. 

Drive Continuous Improvement Culture: 

• Lead at least 2 major CI projects per year tied to quality or process improvement.

Role Competencies:

Ownership & Accountability: 

• Takes full responsibility for quality outcomes; does not make excuses. 

Analytical Problem Solving: 

• Skilled in root-cause analysis, structured problem-solving, and data interpretation. 

Process Discipline: 

• Promotes and models adherence to standards and documentation, guiding and coaching team members to follow processes and consistently achieve quality outcomes. 

Leadership & Coaching: 

• Develops team members, provides clear direction, and holds others accountable.

Customer Focus: 

• Understands customer requirements; anticipates quality risks; communicates proactively. 

Execution & Results Orientation: 

• Drives measurable outcomes and consistently meets deadlines by monitoring KPIs to track progress, identify gaps, and ensure continuous improvement.

Communication Skills: 

• Clear, concise reporting; can translate technical issues into business impact. 

Collaboration: 

• Works effectively with production, engineering, supply chain, and external partners. 

Manufacturing Quality experience: 

• Minimum 5 years of hands-on experience, applying advanced knowledge of PPAP, APQP, Control Plans, FMEA, and AAR M1003 standards. 
• Skilled in metrology, inspection methods, and ERP/QMS systems (Epicor, Plex, SAP) to drive compliance, product quality, and continuous improvement.