Markets Asset Servicing Operations Transformation Program Manager

The team is dedicated to promoting strategic transformation, improving the risk and control framework, phasing out outdated systems and processes, and fostering operational synergies and efficiencies for the Corporate and Investment Banking Markets Asset Servicing operational teams.

As a Program Manager within the Transformation Team, you will be responsible for end to end program management, including business analysis, process mapping, design solution, build planning, test and implementation.  This is a senior role requiring a high degree of analytical skills and program management.  Communication is key, and they will ensure that the technology development team comprehends the requirements and delivers technology solutions that provide genuine value and transformative impact to the operational teams.   

Job Responsibilities

• Partner with key business and technology representatives in order to deliver value to Operations through effective product delivery.
• Communicate and negotiate agreement on design solutions across multiple stakeholders.
• Prepare business requirements documentation and process flow mapping which is clear and comprehensive.
• Work closely with technology partners to support testing and implementation of solutions where required.
• Partner with other members of the program team as required to ensure successful execution across the transformation agenda.

Required qualifications, capabilities, and skills

• Program Management – prior experience of front-to-back, full lifecycle project & program management. 
• Ability to organize, prioritize and manage multiple streams of work at any given time.
• Ability to manage product improvement through effective Agile and Product Ownership methodologies.
• Excellent communication, presentation (both oral and written) & influencing skills.
• Leverage subject matter expertise in driving conversations and/or influencing decisions/direction with Business / stakeholders and Technology.
• Strong partnership record and ability to build effective business relationships required to leverage parts of the organization as required.
• Ability to troubleshoot and strong analytical skills required.
• Effective change management skills. Ability to support & adapt within a changing environment. 
• Strong attention to detail and must be able to demonstrate outstanding delivery track record. 
• A self starter with ability to lead, work in a team or independently.

Preferred qualifications, capabilities, and skills

• Knowledge of Asset Servicing and/or Operations processes would be beneficial.

Please note this role is not eligible for employer immigration sponsorship. 

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. 

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans