Maintenance Engineer

Townhouse was created with a single goal: to disrupt and reinvent the global nail salon industry. We are the fastest growing beauty brand in Europe with 40+ salons globally, and we are driven by a passionate and disruptive team to achieve our mission. We’ve brought together a world-class team from a wide range of industries. As we continue to expand, we need brilliant people (like you!) to help bring the Townhouse brand to life across the world.

Our Values

Here at Townhouse, we live by our three core values:

• Details matter
• Passionate in everything we do
• Nice people

Townhouse was born out of the idea that ‘details matter’ — our customers strive for perfection in the details, and so do we. Our passion fuels our work and drives constant innovation. Finally, we pride ourselves on finding nice, kind-hearted people to join our mission to revolutionise the industry.

About The Role

As a Maintenance Engineer at Townhouse, you’ll play a vital role in keeping our salons safe, functional, and looking their absolute best. Working closely with the Senior Engineering Manager, you’ll deliver day-to-day reactive maintenance, support planned preventative maintenance, and assist with wider engineering and facilities projects across our growing estate.

This is a hands-on, varied role suited to someone practical, proactive, and solution-focused, with a genuine interest in developing their skills within a fast-paced, multi-site environment.

Key Responsibilities

General Maintenance

• Carry out reactive maintenance tasks to support salon operations and presentation standards
• Respond to maintenance requests raised through the internal ticketing system
• Address defects, faults, and hazards promptly to minimise disruption and downtime
• Complete basic health and safety visual checks and maintain simple compliance records

Support of Technical Operations

• Assist with Planned Preventative Maintenance (PPM) tasks where trained
• Support the Senior Engineering Manager with larger projects, installations, and technical works
• Accurately record maintenance activities, including tasks completed, materials used, and time spent

Facilities and Operational Tasks

• Maintain tools, equipment, and materials in a safe, organised, and compliant manner
• Identify and report recurring faults, building issues, or operational risks
• Maintain high standards of workmanship, cleanliness, and safe working practices
• Liaise with external contractors when required and support quality assurance checks

About You

• You have hands-on experience in a general maintenance, facilities, or practical trade-based role
• Experience in high street retail, hospitality, or multi-site environments is a bonus
• You’re confident carrying out a broad range of building and repair tasks to a high standard
• You’re proactive, reliable, and take a solution-focused approach to maintenance issues
• You can follow technical instructions, procedures, and guidance, with training provided where needed
• You communicate clearly and professionally, building positive relationships with salon teams and managers
• You’re comfortable working independently across multiple sites while staying aligned with wider operational priorities
• You’re willing and able to travel regularly between salon locations
• You have basic IT skills, including email use and digital job logging systems
• You’re organised, with the ability to manage your workload, meet SLAs, and keep accurate records
• Exposure to planned preventative maintenance, asset care, or working with external contractors is advantageous

Location

This is a full-time, permanent role based at our Support Centre in Central London, and we offer a hybrid working model, aligned with role requirements.

Please note: regular travel across London and regional salon locations is required. Occasional out-of-hours or weekend work may be needed to support urgent repairs or planned works (agreed in advance). Travel expenses will be covered in line with company policy.

Employee Benefits

Private healthcare and wellness support – Access to private healthcare including phone/video GP appointments and private hospital treatment where NHS wait times are high

Employee discount – 75% off treatments and 50% off Townhouse products

Holiday on us – Earn an extra day of annual leave for each year of service from your second year, up to four additional days

Birthday treat – During your birthday month, enjoy a complimentary signature manicure or pedicure with a friend, plus a glass of bubbles

Social budget – Regular team socials and monthly treats, agreed with your manager

Emergency cash advance – Interest-free advance of up to £50 per worked day in the month

Shopping discounts – Access to discounts with a wide range of top brands

Refer a friend scheme – Receive a reward when someone you refer is successfully hired

Equal Opportunities

We’re proud to be an inclusive employer. We welcome applications from all backgrounds and are committed to creating a diverse, supportive, and empowering workplace.