Group IT Manager

About Us

At Medem Group, we transform healthcare with innovative technology solutions that empower professionals to deliver better care. Our solutions, Z Software and Medimap, streamline workflows and improve efficiency for pharmacies, aged care, and healthcare providers across Australia and New Zealand.

We foster a collaborative environment where your ideas make a real difference. At Medem, we focus on purpose-driven work that impacts healthcare outcomes while supporting growth and innovation.

Role Purpose

The Group IT Manager will lead Medem Group’s internal IT function, that supports all employees across Australia and New Zealand.

This hands-on, operational role is responsible for the delivery and continuous improvement of internal IT services to support the business, ensuring reliability, security, and scalability. The position oversees user lifecycle management, internal system performance, and technology initiatives that enable organisational growth and operational excellence.

Location: Flexible working arrangements are available from our Support Office in Surry Hills, NSW 2010! The location offers paid public parking, is close to public transport, and is surrounded by a variety of restaurants and cafes.

About You

• Operational Leadership – Demonstrated ability to manage day-to-day technology operations, ensure reliable delivery, and drive hands-on execution to meet business requirements.
• Technical Expertise – Deep understanding of cloud platforms, networking, on-premises systems, and cybersecurity frameworks.
• Communication – Excellent verbal and written skills, capable of engaging both technical teams and executive stakeholders.
• Project Management – A track record of delivering complex, cross-functional IT projects on time and on budget.
• Financial Acumen – Skilled in budget planning, cost-benefit analysis, and vendor negotiations.
• Problem Solving – Analytical mindset with the ability to troubleshoot critical issues under pressure.
• Team Oversight – Experience leading and working with diverse, geographically dispersed teams.
• Cross-Functional Collaboration – Experience working in a cross-functional team environment to achieve organisational goals.

Measures Of Success

Comprehensive Key Performance Indicators (KPIs) will be developed and reviewed annually in accordance with Medem’s business strategy and performance management framework, ensuring sustained alignment with business priorities and continuous performance improvement. Below is a high-level overview of how success is assessed for this role:

• User experience – Positive feedback and satisfaction scores from internal business stakeholders.
• Operational efficiency – Reduced turnaround times and improved processes or workflows.
• Compliance and risk management – Adherence to industry standards, policies, and regulations.
• Team effectiveness – High team engagement, retention, and productivity.
• Stakeholder alignment – Strong relationships and alignment with customer and business needs.
• Service quality – Consistent delivery of high-quality products or services.
• Innovation impact – Implementation of ideas or improvements that enhance business outcomes.

Why Join Us?

• Attractive remuneration package
• Flexible working arrangements to support work-life balance
• Opportunity to be part of our rapid growth plans
• Professional development opportunities
• Working with a great team – gaining massive exposure

If you’re a proactive IT Manager passionate about making a difference in the pharmacy & healthcare software industry, we’d love to hear from you!