Client Success Manager

General information

Name Client Success Manager Location D-Tower, Seoul Business unit MBU-Corporate Travel Working time Full-Time Type Business Development(Key Account)

Description & Requirements

About Us Founded in 1999 and listed on NASDAQ in 2003 and HKEX in 2021, Trip.com Group is a leading global travel service provider comprising of Trip.com, Ctrip, Skyscanner, and Qunar.

Across its platforms, Trip.com Group integrates travel resources from industry partners and helps travellers worldwide pursue the perfect trip with exceptional travel products and services.

We have four Customer Service Centres for Trip.com established in Japan, Korea, the UK, and the Philippines, providing 24/7 customer service in 19 different languages.

We have more than 30,000 employees scattered across 30 countries in Asia, Europe, the Americas, and Oceania, striving to expand our global markets and aiming to be the world’s leading and most trusted family of online travel brands that aspire to deliver the perfect trip at the best price for every traveller.

In this Role, you’ll get to:

• Introduce Trip.Biz products and services to new customers.
• Work with regional cross-functional team to implement new corporate accounts in Trip.Biz platform.
• Responsible for establishing & maintaining a positive and long-term relationship with all business partners and clients.
• Proactively monitor client health, platform usage (apps, websites), and service satisfaction, intervening early to address risks and drive continuous improvement
• Navigate internally and externally to leverage the network to drive results.
• Champion client needs internally, collaborating closely with 24/7 service centers, operations, product, and tech teams to resolve issues and influence service enhancements.
• Negotiate new services and solutions to effectively benefit customer needs, and solutions and expand portfolio value.

What you'll Need to Succeed:

• Bachelor's degree or equivalent practical experience.
• With at least 3 years’ experience in B2B Client Success, Key Account Management, or Strategic Account Management, with a proven track record in the corporate travel, SaaS, or technology sector.
• Ability to speak and write Korean and English fluently.
• Experience in travel-related fields is an advantage. 
• Great communication skill.
• Demonstrated ability to think strategically about complex challenges and develop recommendations and action plans.
• Experience managing and building relationships with cross-functional teams both internally and externally. 
• Excellent analytical, problem solving and sales skills.
• Excellent client relationship and servicing skills.

Why Trip.com Group We offer a stage to unleash your full potential and drive global impact. As an international team, we embrace an open and inclusive culture that supports and respect team members in and out of the workplace. Everyone is on a trip, whether it's a career trip or a life trip. At Trip.com Group, you can define your own trip by setting a goal and celebrate your success by recognizing the progress you have made. What’s more?

• Our rapid business growth in global offers abundant career opportunities at various levels and in multiple functions

• Internal transfer is encouraged, and global job rotation program enable you to pursue a global career path and make global impact

• We provide learning opportunities to further your career in areas of leadership capability, soft skill and professional expertise.

• We encourage flexible work arrangement

• Have fun with company-sponsored greetings and activities at holidays, birthdays, and colorful team events.

Find out more job opportunities at https://careers.trip.com


Have a good trip, and see you soon!