NPI and Technical Support Engineer

Description

AudioCodes is looking for an experienced NPI & Technical Support Engineer to join our NPI and Technical Support group.

In this role, you will own the technical readiness of our products across the full lifecycle, from New Product Introduction (NPI) through software releases, manufacturing support, and field-level technical analysis.

You’ll work closely with internal teams and external manufacturing partners to ensure the highest technical and quality standards across all AudioCodes products.

About Us

What's new? EVERYTHING!

AudioCodes enables enterprises to unlock the full potential of voice. From traditional calling to next-generation conversational AI, we transform communication into a powerful, strategic differentiator.

With proven voice leadership and advanced AI capabilities, we help global organizations deploy voice solutions that work reliably at scale, integrate seamlessly with existing systems, and deliver measurable business impact.

Fueled by a culture built on innovation, collaboration, and trust, we don't just push boundaries - we break them.

We turn the unimaginable into real, scalable solutions that keep organizations ahead, connected, and ready for whatever comes next.

Your mission

• Lead and manage NPI activities for all AudioCodes products
• Own the technical readiness and validation of software releases across all products
• Provide advanced technical support and root-cause analysis for hardware and software issues
• Accompany and support repair processes for failed boards, including deep technical investigation
• Take full responsibility for the technical level and performance of subcontractor teams (Flex China)
• Ensure correctness and alignment of HW, SW, and BOMs across all AudioCodes products
• Own and maintain the accuracy and quality of technical documentation
• Interface with R&D, Operations, QA, Manufacturing, and Support teams to drive smooth product launches and ongoing stability

Requirements

• Practical Engineer (Engineer – advantage)
• Strong knowledge of networking protocols (advanced level)
• Solid understanding of HW/SW systems and product-level troubleshooting
• Fluent English (written and spoken)
• Strong ownership mindset and ability to work independently
• Team player with excellent cross-functional communication skills