Call Center Agent

Company Description

Skillbridge Solutions is a forward-thinking organization committed to operational excellence and long-term growth. We support modern business environments by building reliable, people-focused teams that ensure day-to-day operations run smoothly and efficiently. Our culture values accountability, collaboration, and continuous development, offering team members the opportunity to grow professionally while contributing to meaningful work.

Job Description

We are seeking a reliable and professional Call Center Agent to join our growing team in Austin, TX. This role is ideal for individuals who are motivated, detail-oriented, and committed to delivering excellent customer interactions. As a Call Center Agent, you will serve as a key point of contact, handling inbound and outbound communications while maintaining a high standard of service and professionalism.

Responsibilities

• Handle inbound and outbound calls in a professional and courteous manner

• Provide accurate information and resolve inquiries efficiently

• Document interactions clearly and maintain updated records

• Follow established call procedures and quality standards

• Collaborate with internal teams to ensure consistent service delivery

• Maintain confidentiality and professionalism at all times

Qualifications

• Strong verbal communication skills

• Ability to listen actively and respond effectively

• Professional attitude and strong work ethic

• Basic computer proficiency and ability to navigate systems

• Strong organizational and time-management skills

• Ability to work independently and as part of a team

Additional Information

• Competitive salary ($42,000 – $45,000 per year)

• Growth opportunities within the company

• Skill development and structured training

• Supportive and professional work environment

• Stable, full-time position with long-term potential