SENIOR NETWORK ADMINISTRATOR

Job Details

Job Location: Fayetteville Operations - Fayetteville, AR 72703Position Type: Full TimeEducation Level: High SchoolTravel Percentage: NegligibleJob Shift: DayJob Category: Information Technology

Job Title: Senior Network Administrator

Reports to: IT Director / Information Security Officer

FLSA Status: Exempt (Salary)

Statement of Hire:

At Signature Bank of Arkansas, we are committed to delivering memorable service beyond the customers expectation, to include both external and internal customers. We consistently demonstrate our values through teamwork, open communication, integrity, honesty and respect for others. Additionally, we will maintain a professional appearance through dress, conduct and an orderly work area.

A successful team member will possess these qualities and be enthusiastic, professional and of high ethics. They will embrace our Mission, Vision and Values and actively contribute to our success.

Job Summary:

The Senior Network Administrator is responsible for the design, planning, operation, security, and day-to-day management of the organization's network, servers, switches, network connected devices, and all data communications with entities inside and outside of the organization. This is a senior level position, and involves substantial responsibility for the overall health, operations, and security of all computer networks and servers on the organizations systems. It is the expectation that this position will be able to plan for and solve the most complex network and server issues that may face the organization.

Essential Duties, Responsibilities & Expectations:

• Exhibit a sense of urgency to provide the finest of customer service at all times and in all forms of verbal and written communications.
• Installing, configuring, testing, maintaining, monitoring, and troubleshooting the internal computer network, including planning and other activities reserved for the most complex issues.
• Troubleshoots and solves the most complex network connectivity problems, including monitoring the network and servers for problems, diagnosing problems, and taking the appropriate corrective measures to ensure an expedient resolution.
• Defines and implements network disaster recovery and hardware, software and information protection and file integrity.
• Ensures network security by insuring proper user accessibility, and being able to reasonably guard against the most complex threats to security that will face the organizations network.
• Install, administer, support, and maintain server hardware, peripherals, software, and operating systems.
• Receiving and responding to incoming calls, e-mails, or pages regarding network operations and/or problems.
• Maintain, prepare, and uphold processes for reporting, statistically monitoring, and logging network performance. This includes the ability to identify and resolve the most complex performance issues that may face our servers and network.
• Assist in planning for the future strategy of networks and servers, and providing budgetary information as needed.
• Conducting research on various networks and products of networking in support of its development and procurement efforts.
• Evaluating and recommending network and server hardware and software for purchase.
• Perform all other tasks requested as they relate to the Bank and its functions.

Supervisory Responsibilities: May supervise lower level IT staff as assigned by Department Manager.

Compliance:
All Team Members are accountable for compliance with all laws, regulations and adherence to established internal controls and procedures when performing their job duties. Each Team Member is expected to be familiar with the legal and regulatory requirements and internal controls affecting his or her job responsibilities. It is the affirmative duty of each Team Member to carry out these responsibilities at all times in a manner that complies with all applicable legal and regulatory requirements and internal controls. All Team Members shall be responsible for communicating upward, problems in operations, noncompliance with the code of conduct, or other policy violations or illegal actions. Team Members must participate in required training on pertinent compliance laws and regulations as required by Signature Bank of Arkansas.
All Team Members will be committed to maintaining a high level of compliance with the Bank Secrecy Act and Anti Money Laundering, USA PATRIOT Act and Financial Recordkeeping regulations recognizing that all three acts are important tools in federal efforts to combat organized crime, terrorism and drug trafficking.

Education / Experience:

• High school diploma or general education degree required; college degree or technical vocation certification preferred.
• 10 years in IT related field required.

Skills / Knowledge / Abilities:

• Strong Windows system administration skills (Win7, Win10, Server 2008R2, Server 2012)
• Previous experience with computer hardware, operating system software and desktop applications with a specific concentration in one or more areas.
• Experience with Active Directory and Group Policy.
  • Understanding of SAN, NAS environments, Microsoft Exchange 2010/2013, VMWare and/or Virtual environments.
• Ability to promptly answer support related email, phone calls, and other electronic communications.
• Ability to perform problem analysis, logically organize and prepare technical documentation and effectively communicate both orally and written.
• Support LANs, WANs, network segments, Internet, and intranet systems.
• Problem solving with relation to complex computer systems and network operations.
• Oral, written, and one-on-one communications with technical and non-technical users.
• Organizing objectives, and prioritizing work.
• Current and future practices, terminology and principles of networking and information technology.
• Network systems hardware and software management of the most complex nature.
• Local and wide area networking principles and operations.
• Continuity of operations practices relating to local area networks, and connectivity to wide area networks.
• Confidentiality rules related to the operation of the organizations functions and network information.
• Customer service practices that are required to meet and exceed end-user expectations.
• Quickly analyze operational issues with complex network operations and equipment.
• Interpret non-technical communications in order to serve customers with skill and professionalism.
• Maintain cooperative and effective working relationships with other employees, supervisors, and customers.
• This position also requires that the Team Member have the ability to adapt to an ever-changing technology environment.
• Must be able to take on new challenges and technologies with the ability to obtain knowledge on current technologies in place.
• Ability to function in a team environment.

Working Conditions / Environment / Potential Hazards:

• General office environment
• May be necessary to work extended hours and weekends
• Periodic travel
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Requirements:

• Able to sit or stand for an extended period of time
• Able to lift up to 50 pounds
• Use of fine motor skills

Qualifications