Leisure Sales Coordinator - Regent Santa Monica Beach

About us:

Regent Santa Monica Beach, part of IHG Hotels & Resorts’ luxury and lifestyle portfolio, presents a new era of indulgence offering 167 opulent guest rooms and suites. Introduced at a generous 720 square feet, rooms feature spa-like and luxurious bathrooms complete with a soaking tub, walk-in rain shower, double vanity and Perricone MD products, alongside thoughtful mementos through distinct Regent hallmarks. 

Poised along a coveted coastline overlooking the Pacific Ocean, the resort celebrates the allure of unexpected harmony through contrasts, delivering inspired stays with a seamless blend of timeless elegance and modern luxury. Regent Santa Monica Beach is home to four dining destinations, each offering unique epicurean discoveries. Orla and Orla Bar by James Beard Award-winning chef Michael Mina brings the peerless charm and boundless flavor of the Mediterranean to Southern California, while the poolside Azure Bar presents elevated poolside dining and creative cocktails. Sweet July Café debuts in collaboration with Ayesha Curry with exclusive menu items and a curated selection of beloved coffee and tea beverages. The beachfront oasis also boasts a 10,000 square feet Guerlain Wellness spa, outdoor pool (Azure Pool), The Regent Boutique, and state-of-the-art Fitness Center. The opening of Regent Santa Monica Beach marks a historic return of the brand to Los Angeles and represents the Americas flagship. For more information visit RegentSantaMonicaBeach.com. 

Job Summary:

The Leisure Sales Coordinator is responsible for supporting the resort’s overall sales strategy through a combination of administrative and client-focused initiatives. This role includes assisting with Leisure and Business Development sales efforts, coordinating client communications, managing contracts and proposals, and maintaining accurate records to enhance efficiency and guest satisfaction. You will act as on-site sales contact by coordinating site visits, handling VIP reservations, editing and proofreading sales materials and conducting tours. The ideal candidate will work closely with the sales team to drive revenue, support special promotions, and ensure seamless execution of sales activities. Additionally, this role provides administrative support to the sales team, including scheduling, reporting, and coordination of key projects.

A little bit about your day:

Reporting to the Director of Transient Sales, every day is different, but you will mostly:

• Promote Regent’s service philosophy and style through our people attributes. 
• Maintain impeccable personal grooming standards to uphold the professional and property style of the resort.
• Act as the primary point of contact for inquiries related to leisure and business travel bookings.
• Assist with resort collateral, travel industry advertisements and various sales materials, along with executing email blasts and targeted promotions. 
• Maintain inventory of collateral and supplies and assisting with Transient sales tasks as necessary.
• Answer phone calls in accordance with Regent’s standards. 
• Maintain an orderly system to ensure the delivery of all messages to office staff. 
• Be pleasant and helpful with internal and external clients.
• Make travel arrangements for his/her manager including airline, hotel, car rental, and registration for conventions attending.
• When receiving a lead, ask for all pertinent information and qualify the lead to fullest ability. 
• Assist the Director of Leisure Sales and Business Development with any client or account billing needs.
• Help identify and target potential leisure and business clients, including travel agencies, corporate accounts, and group bookings.
• Complete monthly expense reports on a timely manner 
• Assist with return phone calls. Make every effort to resolve requests on the first call.
• Organize VIP reservations and coordinate amenities for guests in collaboration with In-Room Dining.  
• Work closely with the Reservations Department and have the VIP rooms pre-assigned.
• Notify Manager of room assignment and status of amenity, while ensuring that a personal note accompanies all amenities.
• Assist with special project tasks, including mailings, sales blitz lists and other sales related activities.
• Conduct competitive analysis and market research to identify trends, opportunities, and potential risks in the leisure and business travel segments through Agency 360 and other portals.
• Assemble proposals and regret correspondence for Sales Managers. 
• Produce V.I.P reservations for the Reservations Department, and follow up to ensure the guest will be accommodated upon arrival.
• Assist other Sales Managers with contracts, proposals and letters, when these situations arise.
• Execute administrative needs for special projects and events.
• Proof-read all correspondence for accuracy and readability.
• Regular attendance in conformance with standards.
• Required to attend all training sessions and meetings.

What we need from you:

• Proven experience as a Sales Coordinator or similar role, within a luxury 5 Star hotel or high-end hospitality establishment is preferred.
• Bachelor's degree in hospitality management or a related field, or equivalent work experience.
• Excellent communication, organizational, and multitasking skills.
• Passion for the hospitality industry and commitment to luxury brand standards.
• Flexibility to work during evenings, weekends, and holidays as per business demands.

What you can expect from us:

The hourly pay range for this role is $31.00 to $34.00. This range is only applicable for jobs to be performed at Regent Santa Monica Beach. 

We offer a comprehensive package of benefits including paid time-off, wellness and sick time, medical/dental/vision insurance, 401k plan, complimentary parking, employee cafeteria meals, and many other benefits to eligible colleagues. Hotel discounts worldwide are available as well as access to a wide variety of discount programs and the chance to work with a great team of people. Most importantly, we'll give you the room to be yourself.

IHG is an equal opportunity employer: Minorities / Females / Veterans / Disabled.

At IHG, we’ve made a promise. As one of the world’s leading hotel groups, we’re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected – wherever they are in the world. Want to be part of the journey?