Senior UX Content Writer, Design & Quality (parental leave cover contract)

Why we are different

Honey is Australia’s first smart home insurance for the modern-day homeowner, renter, or landlord, and we’re on a mission to eliminate the majority of avoidable accidents that happen in the home. We do this through a re-imagined approach to home insurance that lets customers easily sign up with the right level of cover by using satellite and third-party data, and then providing smart home technology to help protect their homes. We like to do things a bit differently, you’ll notice this from the very first time you meet with one of our talented team, right through to your first day at Honey. We challenge expectations, are always looking to make a difference, questioning what we’re doing and asking if there’s a better way.

The low down

As Senior UX Content Writer, Design & Quality, you’ll be part of our forward-thinking and passionate Operations team, collaborating closely with product designers and product managers as well as our risk and compliance team, to craft exceptional and compliant product experiences.

You’ll focus on creating clear, concise, and user-centric copy that simplifies complex insurance processes and enhances customer understanding across various touchpoints. Examples of what you will work on: user experiences and journeys (like sign-up and quote flows), email journeys, insurance documents, websites, and copy that drives user task completion.

Please note: this is a content design and UX writing role, not a marketing role.

By blending your UX writing skills with a keen eye for detail, you’ll help us create exceptional user experiences that drive customer satisfaction, understanding, and task completion, and align with our business goals.

• Develop and refine user-centred content that aligns with our goals, ensuring consistency in content and tone across all touchpoints.
• Manage end-to-end content approvals process – sign off from SMEs, internal compliance, responsible managers, partner brands and underwriters. This includes using approval workflows, managing deadlines, and implementing feedback.
• Collaborate with cross-functional teams from discovery to launch, integrating content considerations early and maintaining them throughout the development process.
• Conduct thorough reviews and QA of customer-facing content to ensure accuracy, clarity, and compliance with brand guidelines and industry regulations.
• Leverage research and data to shape our content strategy, utilising customer insights, competitor analysis, and usability testing to ensure content meets user needs and business objectives.
• Maintain and document content guidelines and tone of voice standards to ensure consistency and quality across all Honey products.
• Implement content audit findings and solve content inconsistencies across all Honey products.
• Ensure and manage that content is compliant with industry standards and regulations with internal and external stakeholders.

Technical knowledge & industry skill

• You have proven experience in UX writing, content design, and content strategy, with a strong ability to create user-centred content for digital products that enhances the overall user experience.
• You possess a passion for writing clear, actionable, and engaging copy that simplifies complex insurance processes, making it accessible and understandable for users.
• Experience collaborating in Figma and other collaborative design and content approval tools.
• You are naturally collaborative and eager to work closely with cross-functional teams, actively seeking and incorporating feedback to refine and elevate content quality.
• You have a solid understanding of brand tone and voice and industry regulations, demonstrating the ability to adapt your writing style to align with various brand identities while maintaining consistency across all touchpoints.
• You have a strong attention to detail and a commitment to quality assurance, conducting thorough content reviews to ensure accuracy and compliance with brand guidelines and industry regulations.
• You possess knowledge of governance frameworks and best practices, ensuring that all content creation processes align with industry standards.
• You are skilled in conducting content audits and implementing feedback loops, continuously improving content quality and user experience based on data analysis and stakeholder input.