Junior Technical Support Engineer

At WithSecure™, we protect businesses all over the world. Our SaaS solutions safeguard against modern cyber threats, and our innovative Co-security approach reflects our belief that true protection requires collaboration and shared expertise. No one can solve every cyber security problem alone. Our vision is to become Europe’s flagship in cyber security. Every day, our talented teams work to prevent cyber extortion, secure critical infrastructure, and prevent misuse of sensitive data. At WithSecure, it’s our people who make us exceptional – a diverse community that values passion, purpose, and a commitment to workplace well-being. If you’re ready to make an impact with a company that’s transforming cybersecurity, we’d love to hear from you.

Operating 24/7, our shift-based teams ensure expert support is always available — whether it’s resolving incidents, guiding best practices, or helping customers get the most from our solutions. But we don’t just react — we take a proactive approach by spotting trends, preventing future issues, and strengthening customer security posture.

What sets us apart? Our people. We’re a global, passionate team focused on collaboration, continuous learning, and meaningful impact — in a workplace that values both performance and well-being.

Key Responsibilities

As a Junior Technical Support Engineer, you’ll be on the frontline of our customer success mission — providing 24/7 support in a shift-based team. You'll go beyond resolving issues, working proactively to help customers optimize their security and drive long-term value from our solutions.

• Deliver exceptional 24/7 technical support to customers and partners through phone, email, and ticketing systems — ensuring fast, high-quality resolutions. Take a proactive approach to troubleshooting endpoints, networks, and cloud-based cybersecurity solutions, performing triage, analysis, and escalation when needed to minimize disruption.
• Communicate complex issues clearly and empathetically, helping customers feel supported and confident. Apply KCS methodology to create and refine knowledge articles, capturing insights that improve products and empower users. Collaborate closely with product engineering, sales, threat intelligence, and other internal teams to drive continuous improvement and innovation.

Love solving problems and putting customers first? Join us and make your impact count — we’d love to meet you!

What are we looking for

We’re looking for someone who is motivated to help businesses stay secure 24/7 and thrive in a problem-solving environment. You’ll need to be comfortable working in shifts and enjoy the challenge of supporting a broad range of technologies and cybersecurity use cases.

• Ability to manage immediate and time-sensitive requests, with flexibility to work night and weekend shifts in a global 24/7 support environment.
• Ability to communicate complex technical concepts in clear, simple, and relatable terms.
• Demonstrates a strong customer-first mindset and excellent interpersonal skills.
• Structured approach to troubleshooting
• Ability to read and analyze technical information such as logfiles
• Proficient in troubleshooting Windows and Linux environments (including servers), with basic macOS skills and the ability to diagnose issues related to permissions, services, and log files.
• Basic understanding of TCP/IP, DNS, DHCP, VPNs, firewalls, routing, and familiarity with HTTP/HTTPS, SMTP, and other application-layer protocols.
• Strong spoken and written English communication

Applicants must have valid work authorization for Poland prior to applying.

Bonus points

• Fluent German or French language skills are major advantage
• Basic understanding and troubleshooting cybersecurity products like AV, EDR/XDR, DLP, firewalls, or secure email/web gateways.
• Awareness of cybersecurity fundamentals—malware, phishing, encryption, identity management, and best practices—with familiarity in tools like SIEM, endpoint protection, IDS/IPS, and vulnerability management.
• Some experience or willingness to learn PowerShell or Python for log analysis and simple automation tasks.
• Familiarity with common AI tools or platforms (e.g., chatbots, virtual assistants, or data analysis tools).
• Understanding what APIs are and how they enable software to communicate.
• Exposure to ticketing systems (e.g., Jira, Salesforce).

If you don’t tick every box above, don’t worry — we’re more interested in your potential and willingness to learn.

The salary displayed on this page represents the starting point for the role. Final compensation is discussed individually and depends on experience, skills, and the local market.

What will you get from us

• Meaningful work with real-world impact – your work helps protect businesses and critical infrastructure from modern cyber threats.
• Flexible ways of working, including up to 30 days per year working abroad and paid sick leave from day one.
• A strong focus on well-being, with mental health support and comprehensive benefits
• Continuous learning, modern tools, and a people-first culture that values trust and collaboration

A collaborative, flexible, and supportive workplace where you’ll partner with product, incident response, and sales teams. You’ll share knowledge through internal resources and training, learn from world-class cybersecurity experts, and continuously develop your skills toward advanced technical roles — all while making a real impact on the security of organizations around the globe.