Customer Success Manager 12 month ftc (French Speaking)

Company Description

LinkedIn was built to help professionals achieve more in their careers, and every day millions of people use our products to make connections, discover opportunities and gain insights. Our global reach means we get to make a direct impact on the world’s workforce in ways no other company can. We’re much more than a digital resume - we transform lives through innovative products and technology. 

Job Description

Please note we currently do not have an active opening. By submitting your application, you are registering your interest in potential future openings similar to the below that may arise and which you are happy to be contacted about.

At LinkedIn, our approach to flexible work is centered on trust and optimized for culture, connection, clarity, and the evolving needs of our business. The work location of this role is hybrid, meaning it will be performed both from home and from a LinkedIn office on select days, as determined by the business needs of the team. 

LinkedIn is expanding the team that drives customer value through product adoption and implementation of our core Talent Solutions. We are building out our incredible team of global Implementation Consultants focused on educating and engaging LinkedIn’s customers, helping them achieve success with LinkedIn products, maximizing their return on investment. 

Relationships matter to us. We are looking for individuals who can add to the magic of our team while driving massive impact for our business. Let us know if you are a fit. 

Responsibilities: 

Your primary responsibility​ will be acting as a short term, client-facing project manager which includes executing against existing project plans for global clients, holding internal and external stakeholders accountable to timelines, leading scaled change management efforts, delivering education ensuring client utilization and optimization, and ultimately helping our most trusted clients achieve their talent acquisition goals.   

Other responsibilities include:  

• Conducting gap analysis to identify current and existing end-user training opportunities  

• Utilize LinkedIn, client and other data to derive insights to drive greater customer engagement  

• Maintain and articulate a deep understanding of our solutions and program   

• Work with cross functional teams to provide voice of customer feedback to inform future strategy  

• Collaborate on internal projects to build scale, automation and value for our team and program  

Who will you work with?​ Your main internal partners will be Customer Success Managers and Sales Account Directors. Your customers will range across verticals, industries and regions. These are existing clients who already have strategic partnerships with us, and are ready to take their investment to the next level.   

Let’s talk culture and team.​ You will be joining a team of Implementation Consultants, all of whom are creative, collaborative and inspire excellence. Our team has a variety of experience, including customer success, sales, recruiting, talent management, implementation work, education and more.   

• We are in it with our customers.  
• We believe in diversity of thought.  
• We believe our collective power is stronger than individual success.   
• We believe in brainstorming and problem solving together, rather than in a silo.  
• We believe navigating through change is crucial, and it’s one of our core strengths.   
• We are committed to maintaining an environment of belonging and transformation.   

Qualifications

Basic Qualifications: 

• 3+ years’ experience in an Account Management, Implementation, Change Management, Project Management, Customer Success, Consultancy and/or Training role 
• Fluency in English and French
• Experience working with multiple customers  
• Experience delivering tailored training and change management, achieving high client adoption rates
• Experience deriving insight from utilization data to address client goals

Preferred Qualifications: 

• Fluency in Arabic
• Alignment to LinkedIn’s culture and values  
• Project management certification  

Suggested Skills:

• Clear Communication
• Trust-building
• Data-driven mindset
• Problem-solving
• Fast Learner

Additional Information

Global Data Privacy Notice for Job Candidates ​

Please follow this link to access the document that provides transparency around the way in which LinkedIn handles personal data of employees and job applicants: https://legal.linkedin.com/candidate-portal.