Business Systems Analyst (Work from Home)

SPECIFIC DUTIES AND RESPONSIBILITIES

• Elicit business requirements for project initiatives from various stakeholder teams using Agile methodology (write features and stories)
• Troubleshot reported issues in the Dispatch and Work Order Management streams
• Prioritize investigations with vendor teams
• Effectively identify all areas of impact to Dispatch and Work Order Management systems for new initiatives
• Partner with vendors/Business to prime and resolve defects and ensure alignment
• Implement/co-ordinate mitigations where required
• Contribute to the team’s repository of “How to” documents

COMPETENCIES

Core Competencies:

• Minimum of 3 years of experience in system integration with a solid understanding of basic coding practices, database technologies (SQL), and data modeling concepts (JSON, XML, ERD, workflow/dataflow diagrams).
• Strong familiarity with various software development lifecycles (Agile, Waterfall, etc.).
• Initiative to solve problems/find answers with minimal supervision/direction
• At least 3 years of experience in analyzing business needs and proposing, designing, and implementing effective system solutions.
• Strong facilitation and communication skills, with the ability to lead discussions across diverse stakeholder groups and tailor messaging for both technical and business audiences.
• Hands-on experience translating business requirements into system requirements and ensuring alignment with project objectives.
• Minimum of 3 years of experience in debugging, triaging software defects, and testing system requirements using both manual methods and tools such as Postman or SoapUI.
• Knowledge of Service Now Platform, specifically the Field Services module (FSM)

Complementary Competencies:

• Knowledge of any of the following Bell IT Systems will be an asset: ODM, TMForum
• Knowledge of Bell’s Residential/Business services/products an asset
• Familiar with Confluence; JIRA
• Software development experience in any modern language (JAVA, C#, C++)

 

QUALIFICATIONS

Educational Qualification/s

• Bachelor’s degree in computer science, Information Technology, or related field.

 

Work Conditions

• Work From Home Set-up
• Schedule is from 8PM -  5AM MNL / 7PM-4AM MNL