Customer Service Representative

Job Title: Customer Service Representative

Type: Full Time/Non-Exempt 

Reports to: Customer Service Supervisor

Type of Role: On-site

Responsibilities:

•  Delivers premier, front line customer service by greeting and providing information, answering questions and/or offering assistance to customers.
• Responds to and resolves customer related issues and complaints.
• Initiates customer orders by receiving and entering order details for processing.
• Greets and assists any visitor, customer, applicant, that walks into our office.
• Responsible for all outgoing mail, shipping packages and any incoming deliveries
• Monitors open orders and ensure timely processing and shipment.
• Develops, builds and expands customer base through providing quality customer service.
• Observes and recommends changes that could provide a better experience for customers.
• Performs administrative duties in an office setting such as data entry, word processing, filing, copying and other related duties within the scope of business.

Skill Requirements:

• Excellent verbal and written communication skills that demonstrate the ability to provide clear and concision information.
• Bilingual English and Spanish is a plus.
• Must be able to accurately demonstrate ability to type and do alpha/numeric entries.
• Good computer proficiency.
• Maintain a positive and professional demeanor.
• Ability to work both independently and as a team player.
• Organizational skills; the ability to use your time and energy, resources and workspace efficiently and effectively with attention to details.
• Analytical and problem-solving skills; able to identify critical situations and use good judgment to respond in a timely manner and if needed, consult appropriate personnel before making critical decisions.

Education and/or Experience Requirements: 

• High School Diploma or GED
• 1 year of minimum experience in Customer Service

Physical Requirements:

• Regularly required to stand, walk, sit, reach with arms, talk or hear and use hands to finger, handle or feel objects, tools or controls.
• The employee is occasionally required to climb or balance, stoop, kneel, crouch and may occasionally use ladders for a variety of tasks.
• The employee must frequently lift and/or move 10-20 pounds.
• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

 As a member of our team, you will enjoy:

• Medical: HMO & PPO options
• Dental: HMO & PPO In-Network
• Vision Plan
• Company-Paid Life Insurance
• Health Flex Spending Account (FSA)
• 401(k) Retirement Plan
• Weekly pay periods (every Friday)
• Employee Assistance Program (EAP)
• Vacation & Sick Pay
• Paid Holidays
• Veteran’s day off with pay for associates who served in the military
• Career Advancement and Development Opportunities.

Schedule: Morning shift, plus overtime and Saturdays as needed.

Pay Range:  $18.00- $20.00 per hour (DOE)

All candidates are required to pass a pre-employment drug screen following an offer of employment, as well as provide documentation of eligibility to work in the U.S.

Equal Opportunity Employer/ Veterans encouraged to apply.