Customer Support Specialist

Company Description

Catch Vibe Voice is a growing communications-focused company dedicated to delivering clear, impactful, and strategic messaging across professional environments. We specialize in creating meaningful connections between brands, teams, and audiences through thoughtful communication practices. Our culture values precision, collaboration, and continuous development, providing an environment where professionals can grow and contribute with purpose.

Job Description

We are seeking a dedicated Customer Support Specialist to serve as a key point of contact between our company and our clients. This role is ideal for individuals who are solution-oriented, detail-focused, and motivated to provide consistent, high-level service. You will play an essential role in ensuring customer satisfaction while supporting internal processes.

Responsibilities

• Respond to customer inquiries in a timely, professional, and accurate manner

• Provide clear information and resolve issues efficiently

• Document interactions and maintain accurate records

• Collaborate with internal teams to ensure smooth communication and resolution

• Follow established procedures while maintaining flexibility to address customer needs

• Contribute to continuous improvement of customer service processes

Qualifications

• Strong verbal and written communication skills

• Professional demeanor and customer-focused mindset

• Ability to multitask and prioritize in a fast-paced environment

• Attention to detail and problem-solving skills

• Comfortable working independently and as part of a team

Willingness to learn and adapt to company systems and processes

Additional Information

• Competitive salary ($51,000 – $55,000)

• Growth opportunities within the company

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• Skill development and on-the-job training

• Supportive and professional work environment

• Stable, full-time position