IOH Customer Service Representative, Temporary role – Job Description

What does Cigna do?

Cigna is a global health service company dedicated to improving the health, well-being, and peace of mind of those we serve. We deliver choice, predictability, affordability, and access to quality care through connected, personalized solutions that advance whole person health, both in body and mind.

Role Overview:

We have proudly launched a new web portal and application, called Spark. As we expect a peak of volume to come in, we’re looking for some temporary, additional support to reply to these questions that may come through email and call. As a Customer Service Representative, you will be responsible for case handling specifically related to SPARK requests and cases. You will act as the main point of contact for SPARK-related queries, ensuring efficient, accurate, and empathetic service delivery.

Key Responsibilities

• Manage day-to-day communication with insured members regarding SPARK cases, via telephone and email.

• Coordinate and ensure follow-ups for all assigned SPARK contracts and requests.

• Use the most efficient communication channels (phone, email, letter) for SPARK case management.

• Prioritize work according to planning to maintain high service performance for SPARK cases.

• Maintain a cooperative and friendly working environment within the team

Skills & Qualifications

• Bachelor’s degree or Diploma in a related field.

• Decisive: Takes appropriate action on SPARK cases based on available information.

• Excellent communication skills.

• Accurate: Works faultlessly on SPARK case data input.

• Disciplined: Follows procedures, agreements, and document flows for SPARK cases.

• Efficient: Balances quality and quantity in SPARK case handling.

• Team player: Works effectively within the SPARK team.

• Computer literate: Quickly learns and uses current office applications.

• Discreet: Handles confidential (medical) information with care.

• Identify and share possible improvements in SPARK processes with your manager.

• Inform Supervisors and Senior Supervisors about problems and inefficiencies in SPARK processes.

Working requirement: 

• MUST be available immediately for 6 months fixed-term contract.

• Able to work in rotational shift hours during weekdays and weekends and public holidays.  

About Cigna Healthcare

Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you require reasonable accommodation in completing the online application process, please email: SeeYourselfEMEA@cigna.com for support. Do not email SeeYourselfEMEA@cigna.com for an update on your application or to provide your resume as you will not receive a response.