Property Manager III - Multi-Family Residential

Description

Position Summary:

An SCS Property Manager functions as the primary sales and leasing agent, relationship manager, and services coordinator for all the tenants within the properties they oversee. Working under the direction of their Area Manager, they are responsible for providing astonishing customer service to community residents, future residents and is the on-site supervisor and team leader for all service team members at their properties. This 3-level role grows in independence, knowledge, skills, abilities, and responsibilities, as you progress through each level. Finally, as the primary salesperson for the property, the SCS Property Manager is responsible for maintaining maximum occupancy levels through leasing and tenant retention.  

Job Duties & Responsibilities:

Level III

• A Level III Property Manager has reached, in additional skills and experience, a level of mastery that allows them to function as a company resource in the area of property management. They have become senior contributors and cornerstone of the team in their areas of responsibility.
• Oversee and manage properties with a total tenant capacity of up to 300 tenants,
• Operate independently in fulfilling the essential functions of the Level I, II, and III Property Manager positions.
• Trains and allows new hires to shadow them, as part of the onboarding process.
• Acts as a resource for the Property Management and Leasing team across the organization, answering questions, providing guidance, and leveraging their expertise and experience to help improve productivity and performance.
• Utilizes additional skills and experience to augment and support the Property Management Team. (Real Estate, Sales, Management Experience, Etc.)
• Provide astonishing customer service in all dealings with tenants, community representatives, and vendors,
• Reach and maintain occupancy levels of 95% by promptly responding to leads generated through email, text, or incoming phone calls,
• Show apartments to prospective tenants, working with them to overcome obstacles and guide them through the application process,
• Execute SCS lease contracts with accuracy and attention to detail, including issuing 5 Day Notices for lease violations,
• Provide input on marketing materials and assist with corporate/local sales calls,
• Promote and host Open Houses during and after business hours, or at the weekends,
• Work with tenants to solve potential issues and help avoid escalation,
• Communicate with and assist the leasing department with the day-to-day operations of the property, coordinating and directing SCS staff and other service personnel,
• Contribute to the monthly and annual occupancy and retention forecasting process,
• Oversee tenant move-ins/outs including apartment inspections and reconciling security deposits,
• Help maintain the grounds as seasonably appropriate by regularly inspecting their assigned properties to ensure they are meeting SCS standards,
• Coordinate the turnover process to ensure a smooth occupant transition by working with and coordinating maintenance technicians, cleaners, painters & carpet cleaning. 
• Be available on the first day of the month, and last day of the month for tenants moving in, moving out and apartment turnovers.
• Other duties as assigned. 

Requirements

Knowledge, Skills & Abilities:

Level III

• A Bachelor’s Degree in business administration, Marketing, Property Management, or the equivalent in education and experience, preferred,
• 4+ years of Property Management Experience, and additional skills and experience in related Property Management disciplines such as: Real Estate, Sales, or Business Management Experience, Etc.,
• A Valid driver's license with reliable transportation to and from work each day,
• Experience in customer service, marketing, and sales is helpful,
• Microsoft Office Suite experience and ERP Platform experience, preferred,
• The ability to thrive in a fast-paced environment while maintaining excellent attention to detail
• Strong organization skills with the ability to multitask projects through from start to finish
• Excellent communication skills

Physical Requirements:

• Ability to lift and carry up to 50 pounds, occasionally,
• Ability to stand and walk for long periods of time,
• Frequent bending, kneeling, twisting/turning, reaching, crouching, and crawling,
• Ability to climb stairs,
• Comfortable working at various heights.

Work Schedule:

While the standard work schedule is from 8:00 am through 5:00 pm, Monday to Friday each week, this position requires flexibility to work both earlier and later, as well as an occasional weekend when business needs dictate; this includes having the ability to answer tenant and potential occupant’s phone calls as needed. The successful candidate will have good organizational skills, be self-motivated, possess good time management skills and have the ability to communicate with people on all levels.  

Work Environment:

The majority of this position is in a professional setting dealing with on-site communications with residents, showing apartments and following up with the leasing department and maintenance staff. The other element of the position is the ability to coordinate and oversee the grounds as seasonably appropriate. The Property Manager will be exposed to seasonal temperature variations, paint and sanitation chemicals.    

Other Duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.  

S.C. Swiderski (SCS), founded in Mosinee, Wisconsin in 1992 is a fully integrated real estate development company. SCS supports the development, design, construction, management, and maintenance of its portfolio. SCS values quality, trust, integrity, community, and innovation in its people and processes. SCS is committed to continuous growth and enhancing the housing industry by concentrating on providing solutions to housing needs.