Technical Support Engineer 2- Durant Casino

Full Time| 100% Onsite| Monday-Friday 8:00AM-4:30PM

Weekly Earned Wage Access is an option for this position. 

Job Purpose or Objective: Technical Support Engineer 2's job is to provide advanced technical support for all technology-related operations, contributing to the success of the organization's goals and strategic objectives. The Technical Support Engineer 2 will offer comprehensive technical assistance, which includes managing, maintaining, and optimizing critical functional areas, such as applications, tools, and hardware resource.

Primary Tasks:

1. Applies company policies and procedures to complete routine tasks. 

2. Follows industry best practices and standard operating procedures to analyze and troubleshoot incidents and service requests. 

3. Contributes to and follows detailed instructions for defined processes on most work. 

4. Collaborates with cross-functional technical resources to complete project tasks and provide day-to-day support. 

5. Build stable working relationships with internal stakeholders. Leverages influence to advocate for stakeholder needs. 

6. Build, deploy, and maintain applications, patches, security fixes, automation, and support tools to the Choctaw Nation environment. 

7. Create and maintain knowledge base articles to aid in problem resolution. 

8. Provide intermediate troubleshooting across stage, test, and production environments. 

9. Provide intermediate technical support to internal stakeholders escalating work to internal IT teams when necessary. 

10. Other duties may be assigned by management

Requirements:

Associate's degree in computer science or equivalent education, relevant certifications. 

Intermediate experience supporting various operating systems. 

Intermediate experience supporting desktop and server environments.

Intermediate experience creating automation for installations, configuration changes, and system management. 

Intermediate experience troubleshooting pre-deployment and post go-live issues. 

Ability to prioritize and execute tasks in a high-pressure environment. 

Two years of related work experience. 

 

1. Develop packages for deployment of applications, patches, and updates to the Choctaw Nation desktop environment. 2. Develop and maintain PowerShell scripts to supplement packaging and other support tools as required. 3. Develop and maintain knowledge bases and FAQ resources on the file server to aid in problem resolution. 4. Troubleshoot production support issues post deployment and recommend solutions as needed. 5. Provide leadership and support to Technical Support Specialists to help them serve the End-User community more proficiently. 6. Modify configurations, utilities, and software default settings for VDI. 7. Modify configuration, utilities, and maintain Print roaming services and Single sign on software. 8. Create, test, and deploy software packages through EPM and Group policy. 9. Other duties as may be assigned by management. Bachelor's degree in computer science and six [6] years of directly related experience, OR ten [10]] years of directly related experience in lieu of education. Experience in Windows, Linux, and virtualization environments such as VMWare Experience in desktop and server operating systems, including Windows 7/10, Server 2008/2012 Experience with PowerShell, VBScript, and batch scripting languages Experience creating custom scripts to drive installs, uninstalls, custom actions and system management Ability to troubleshoot Packaging, Deployment, and System issues. Ability to prioritize and execute tasks in high-pressure environment