Junior Receptionist

🌟 Join Our Global Family at RIU Hotels & Resorts!

At RIU Hotels & Resorts, we’ve been creating memorable guest experiences for over 70 years. With more than 100 hotels in 20+ countries, we are a global leader in hospitality—known for exceptional service, innovation, and warm, people-focused hospitality. Join a company that values growth, celebrates diversity, and offers opportunities to thrive.

Position: Junior Receptionist

Department: Front Office

Location: Sri Lanka

🔎 About the Role

We are seeking a professional and friendly Junior Receptionist to be the first point of contact for our guests. In this role you will provide warm, efficient front desk service, assist with reservations and guest enquiries, and support daily operations to ensure a seamless and welcoming guest experience aligned with RIU standards.

💼 What You’ll Do

• Greet and welcome guests promptly and courteously at the reception desk.

• Handle check-in and check-out procedures accurately and efficiently.

• Answer phone calls, respond to email enquiries, and manage guest requests professionally.

• Assist with reservations, room allocations, and liaise with Reservations and Housekeeping teams.

• Provide clear information about hotel facilities, services, and local area.

• Process payments, maintain accurate guest folios, and follow billing procedures.

• Maintain the reception area’s cleanliness and professional appearance.

• Report and escalate guest complaints or operational issues to supervisors as required.

• Adhere to RIU’s service standards, health, safety, and data protection policies.

✔️ What We’re Looking For

• Experience in a front office or guest services supervisory role within hospitality (resort or hotel experience preferred).

• Excellent communication, interpersonal, and problem-solving skills.

• Demonstrated ability to lead, inspire, and develop team members in a fast-paced environment.

• Solid organizational and multitasking abilities with strong attention to detail.

• Proficiency in hotel management systems and MS Office suite.

• Fluency in English; additional language skills are a plus.

• Passion for hospitality, professionalism, and a guest-centric approach at all times.

• Relevant diploma or degree in Hospitality, Hotel Management, or a related field is an advantage.

Benefits & Growth – Join RIU Hotels & Resorts

• Competitive Compensation: Attractive salary and incentive package reflective of your efforts.

• Comprehensive Benefits: Access to healthcare, staff meals, and transport facilities.

• International Discounts: Enjoy exclusive perks and discounts at RIU Hotels & Resorts worldwide.

• Career Development: Gain access to professional training, advancement opportunities, and international career paths.

• Supportive Environment: Thrive in a collaborative, inclusive, and respectful workplace that celebrates your contributions.

Diversity, Equity & Sustainability – Our Commitment

At RIU Hotels & Resorts, we embrace diversity, equity, and inclusion as core values. Applications are welcomed from all individuals, regardless of gender, ethnicity, religion, ability, age, sexual orientation, or gender identity. We strive to foster an atmosphere where all team members can succeed and feel valued.

Through our Proudly Committed strategy, we champion sustainability and responsible practices in every aspect of our business. By joining RIU, you are not only shaping the future of hospitality but also creating a positive impact on communities worldwide.

Become a part of our journey to set new standards for excellence and create memorable experiences for guests around the globe!