Welcome Agent polyvalent (Receptionist day & night) - W VERBIER

JOB DESCRIPTION

As "Talent", you represent W lifestyle to our guests. You are the soul behind the brand and you bring it to life.  W Talents are as unique as the brand itself and are personally engaged from a lifestyle standpoint to the warm, witty, welcoming environment of the brand.

AN EXCITING CHANCE TO JOIN THE W VERBIER TEAM 

As a Welcome Talent polyvalent (day & night) , you will participate in the daily tasks of the department while being a reference for the W spirit and concept and the brand standards.
You will welcome and take care of customers from check-in to check-out with enthusiasm and professionalism to ensure a WOW effect and anticipate and respond to customers' needs.
As an Insider and a brand Ambassador, you will advise guests on the hotel's services, terms and conditions, and any other requirements to ensure a memorable experience.
You will be responsible for the communication with the guests by phone or email and report the necessary information to the different departments of the hotel. 
You will verify and invoice services, collect bills and control deferred payments.
As a night receptionist, you will be responsible for the night shift in terms of security and customer relations. You will be responsible for resolving any customer complaints in a WOW manner. You will be responsible for the day's financial report as well as the hotel's newsletter. As during the day, you will welcome and take care of the check-in and check-out of the moment. 

 

PROFILE

Previous experience in a 5* hotel reception area
Fluent in French and English, a 3rd language is appreciated
You are highly motivated
Excellent communication skills
Real interests for the brand valeues W of taste, sound, body, scene and stance
Be detail oriented and have a passion for giving guests an exceptional experience.

 

Position to be started in April 2026 

 

Due to visa restrictions only applicants from Switzerland and European Union can be considered.

 

 

 

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.