Software Product Management II-SUPPORT SERVICES-Digital-IT

The Product Manager will be a key driver of the Bank Transformation initiative, focusing on creating intuitive and efficient product onboarding processes. By collaborating with various teams, they will ensure a cohesive and customer-centric approach, adhering to industry regulations. This role offers an opportunity to shape the customer experience and contribute to the bank's digital transformation.

• Define product vision and strategy for customer onboarding, aligning with bank goals.
• Conduct user research and collaborate with business teams to identify customer needs.
• Translate strategy into detailed requirements for digital and in-branch onboarding.
• Manage product backlog and prioritize features based on impact and feasibility.
• Ensure compliance with regulations like KYC, working closely with business product managers.
• Define and track KPIs to measure onboarding success and identify areas for improvement.
• Advocate for customer needs and act as a subject matter expert on customer profiles.
• Effectively communicate and collaborate with diverse stakeholders across the organization.
• Balance rapid improvements with long-term strategic planning in a fast-paced environment.

• Proven experience in product management, with a track record of successful product delivery.
• Strong understanding of customer experience principles and user journey mapping.
• Familiarity with regulatory requirements, especially KYC, is an advantage.
• Excellent analytical skills and a data-driven approach to decision-making.
• Strong leadership, communication, and stakeholder management abilities.
• Experience with agile methodologies and tools (e.g., Scrum, Azure) is preferred.
• A customer-centric mindset and a passion for understanding and addressing customer needs.
• Ability to work effectively in a cross-functional, collaborative environment.
• Excellent organizational and time management skills.
• A proactive and innovative approach to problem-solving.