Strategic Customer Success Manager
monday.com.com
Office
Paris, IDF, FR
Full Time
Description
The Strategic Customer Success Manager is responsible for managing a portfolio of top enterprise customers in France and the Benelux regions, driving their sustained success with monday.com towards their business objectives.
The ideal candidate has a deep understanding of enterprise project and portfolio management processes, demonstrates business acumen, and has the ability to leverage data for insights and decision-making.
In addition, the candidate must possess exceptional relationship skills, both with customers and internal stakeholders. They will act as trusted advisors, leveraging their digital transformation expertise to consult, identify challenges, craft tailored solutions, and ensure customers achieve their objectives.
Finally, the role requires a commitment to the AI-first state of mind - in order to maximize the customer's value from the monday.com platform and to reach peak efficiency and performance.adoption.
Please note, this role requires attending our Paris office 3 days a week*
About The Role
- Develop and execute strategic customer success plans aligned with clients' key business objectives.
- Establish trusted advisor relationships with champions and decision makers to ensure customer success and maximise platform value throughout the customer lifecycle.
- Build and execute robust ‘Success-Plans’ to lead the customer journey towards value realisation.
- Lead business reviews to track progress, assess outcomes, and refine strategic roadmaps that align with customer goals.
- Lead data-driven conversations to identify opportunities for growth and optimise client outcomes.
- Understand the customer's tech stack and AI strategy in order to make sure monday.com plays a critical part of their business.
- Collaborate with cross-functional teams to address customer challenges, ensuring prompt resolution and ongoing value delivery.
- Anticipate churn risks and proactively implement mitigation strategies to ensure long-term retention and growth.
- Drive adoption strategies, change management, and expansion initiatives to unlock the full potential of customers.
- Act as the Voice of the Customer, providing insights to internal teams for continuous improvement of product features, go-to-market strategies, and customer success approaches.
Requirements
- 4+ years of experience in a SaaS company as a Customer Success Manager / Account Manager.
- Fluency in French and English.
- A background in Project Management / Program management / Portfolio management / Digital transformation - Advantage!
- Creative, high-energy, entrepreneurial self-starter comfortable running initiatives independently within a very high-paced environment.
- Strong understanding of how Enterprise businesses operate
- Strong quantitative data analysis skills with proven business insight and judgment.
- Experience in building relationships with senior business & platform stakeholders.
- Excellent communication and interpersonal skills.
- Ability to consult with customers to help them solve problems and achieve their business goals with monday.com.
- Ability to think strategically and execute plans effectively while building long-term relationships with customers.
- Succeed in working collaboratively with squads, internal account team, and extended customers’ teams.
- Experience working in a global team for an international company.
- Excellent written and verbal communication skills.
- Tech- Savvy.
monday.com is proud to be an equal opportunity employer. We hire talented individuals, regardless of gender, race, ethnicity, ancestry, age, disability, sexual orientation, gender identity or expression, military or veteran status, cultural background, religious beliefs, or any other characteristic protected by federal, state, or local laws.