Operations Manager

Restaurant General Manager

We are launching an exciting new restaurant and bar concept arriving in early 2026. Located near Union Square inside a historic luxury hotel, this new concept aims to become a top restaurant, bar, and event destination for San Francisco locals and travelers alike.

Position Summary
The Restaurant General Manager is responsible for overseeing all daily operations of the property’s food and beverage outlets. This role ensures exceptional guest experiences, strong financial performance, and a positive, high-performing team culture. The Restaurant General Manager leads managers and staff, drives sales and profitability, and ensures compliance with all health, safety, and labor regulations.

Key Responsibilities

Operations and Guest Experience
Oversee all front of house daily operations including the restaurant, bar, and banquets
Ensure outstanding guest satisfaction by maintaining service standards and resolving guest concerns promptly
Maintain cleanliness, food safety, and health code compliance
Partner with back of house leadership to ensure food quality and execution

Leadership and Team Management
Recruit, hire, train, coach, and develop managers and hourly team members
Create schedules that align labor with business needs
Foster a positive, respectful, and accountable workplace culture
Conduct performance reviews and manage corrective action when necessary

Financial and Business Management
Manage budgets, control costs, and analyze P and L statements
Drive sales through marketing execution, upselling, and local initiatives
Monitor labor, food, and beverage costs to meet financial targets
Oversee inventory, ordering, and vendor relationships

Qualifications
Three to five plus years of restaurant management experience, GM or AGM preferred
Excellent interpersonal communication, problem solving, and organizational skills
Passion for creating personalized guest experiences
Proven ability to manage financial performance and control costs
Experience leading teams in a fast paced environment
Knowledge of food safety, labor laws, and hospitality best practices
Proficient with POS, reservation, and reporting systems
Alcohol and food ServSafe certification preferred

Physical and Scheduling Requirements
Ability to stand and walk for extended periods
Ability to lift up to 40 pounds as needed
Flexible schedule including early mornings, nights, weekends, and holidays

Overview:

Crestline is looking for a talented person who has a genuine care and passion for service to join their leadership team as the Operations Manager.

 

The Operations Manager is responsible for providing an exceptional experience to every guest while maximizing hotel profitability at the same time. The Operations Manager is responsible for ensuring that all hotel operations are carried out professionally, to standards and at the highest level of service. The Operations Manager will achieve desired outcomes by planning, implementing, and controlling effective departmental strategies that drive results and through assisting in the creation, development and maintenance of a competent, motivated and empowered operations staff. The Operations Manager will effectively lead, train, coach, motivate, engage and provide feedback to all operations staff and supervisors on a daily basis.

Key Duties & Responsibilities:

• Create and execute innovative strategies that will drive the hotel to exceed guest satisfaction and revenues.
• Work collaboratively with all members of the operations team and other hotel departments to ensure guest expectations are always exceeded and hotel operations are always effectively executed.
• Anticipate guests’ and employees’ needs and respond promptly.
• Always promote positive guest relations.
• Ensure that the guest experience is pleasant and positive from arrival through departure.
• Analyze GSA scores and comments and enhance positive strategies and develop and execute action plans to eliminate deficiencies.
• Ensure all operations staff and supervisors are properly trained to standards and able to carry out the operations of each department.
• Work closely with department supervisors to develop them both personally and professionally.
• Ensure that all guest complaints regarding service and/or accommodations are investigated and resolved.
• Monitor budgets and payroll records and review financial transactions to ensure that expenditures are authorized and budgeted.
• Establish standards for personnel performance and customer service.
• Review work procedures and operational problems to determine ways to improve service, performance, cleanliness, and safety.
• Assist the Assistant General Manager and General Manager with the following employee relations activities: organize and direct worker training programs, resolve personnel problems, hire new staff, and evaluate employee performance.
• Provide Leadership / Mentoring to operations staff.
• Maintain complete knowledge of all operations department policies/service procedures.
• Maintain complete knowledge of all hotel features and services, all room types, rates, special package and promotions, daily arrivals / departures / room availability, scheduled in-house group activities, VIPs scheduled, in-house group names, background, activities, locations, and times as well as special requests/arrangements.
• Complete daily walk-through of all operations department areas observing the following and instruct designated personnel to rectify any organization deficiencies:
• Staffing - numbers, appearance, attitude
• Operational cleanliness and maintenance
• Service - appearance, merchandising, attitude
• General crispness, quality, and consistency of operation
• Storage areas - organization, cleanliness, inventories, and care of equipment
• Review and respond to daily operational demands as it relates to the hotel.
• Prepare weekly, monthly, quarterly, and yearly departmental financial and payroll forecasts.
• Monitor security of public areas of the hotel.
• Establish par levels for supplies and equipment.
• Conduct pre-shift meeting to review information pertinent for each day of business.

Education and Experience:

• High School Graduate or General Education Degree (GED): or 5 Years’ Work Equivalent Bachelor’s Degree preferred
• Computer skills required. Familiarity with Microsoft Office preferred. Experience with hotel information systems is required.

Crestline Hotels & Resorts is an Equal Opportunity Employer/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, sexual orientation, gender, identity, or disability status.