Donated Wheels Operations Coordinator

Help Us Build a Thriving New England!

Ascentria Care Alliance has been transforming underserved communities for over 150 years, providing a wide range of services to children, families, and seniors across five states. Recognized as one of the largest human services non profits in New England and one of the top 100 women-led businesses in Massachusetts, we envision vibrant communities where all individuals have access to resources to support one another to overcome challenges and seize opportunities.

Program Overview

At Good News Garage, we provide vital transportation services to eligible individuals and families across New England. Using a fleet of leased and donated vehicles, we help people access jobs, education, childcare, and other essential services. With nearly 20,000 rides delivered annually, our program transforms lives by ensuring reliable access to opportunity and independence.

Donated Wheels Operations Coordinator

The Donated Wheels Operations Coordinator is responsible for overseeing communication with donors and clients, efficiently and professionally facilitating vehicle donations and awards, maintaining electronic and physical filing systems, completing billing and financial reporting requirements, measuring performance, overseeing the Worcester, MA Good News Garage office and other assigned locations, and managing all related paperwork and recordkeeping.

Here’s what we’re looking for: 

Operations & Program Coordination

Oversee daily donated vehicle operations in Worcester, MA and assigned locations, ensuring donations are processed efficiently, cost-effectively, and in alignment with program policies.

Provide operational support for the launch, pilot, and scale of Good News Garage’s Jump Start car placement pilot, helping expand impact in Massachusetts.

Coordinate vehicle intake, transport, repair, processing, and distribution in collaboration with Program Leadership, garage staff, vendors, and external partners.

Ensure consistent application of Donated Wheels procedures across supervised locations, identifying opportunities for improved efficiency and quality.

Support coordination with towing companies, volunteer drivers, contract garages, auction houses, and other vendors to maintain smooth operational flow.

Supervisory & Staff Support

Support the launch of Good News Garage’s Massachusetts expansion by providing direct supervision, training, scheduling, and day-to-day guidance to a growing team (1–3) of Donated Vehicle Processor(s) and Administrative Assistant(s).

Monitor workloads and prioritize tasks to meet deadlines and service expectations.

Serve as a first point of escalation for operational issues, staff questions, and donor or recipient concerns.

Manage office supplies and coordinate with program leadership to ensure timely replenishment and maintenance of office equipment.

Support onboarding and cross-training to ensure coverage and continuity of operations.

Donor, Client & Community Engagement

Ensure high-quality customer service in all donor and recipient interactions, modeling professionalism and responsiveness.

Support staff in managing donor communications, inquiries, and follow-up to maintain positive donor relationships.

Represent Good News Garage at community events, donor engagements, and outreach activities as needed.

Administrative, Reporting & Compliance

Lead the implementation of Good News Garage Vermont’s proven operating model and standard operating procedures (SOPs) in Massachusetts as the program expands.

Oversee accurate completion of required paperwork, electronic records, and filing related to vehicle donations and awards.

Input and manage accounts payable invoices, review for accuracy, and collaborate with Ascentria’s finance team to bill clients in a timely and accurate manner.

Review and support weekly, monthly, and year-end operational and financial reporting.

Collaborate with Program Leadership to track performance metrics, donation flow, and operational outcomes.

Ensure compliance with confidentiality standards, data management practices, organizational policies, and safety requirements.

Program Support & Collaboration

Work closely with the Donated Wheels Program Manager to identify operational challenges, recommend improvements, and support program goals.

Assist with vehicle acceptance decisions in collaboration with garage staff and Program Leadership.

Serve independently as operational backup to the Program Manager as needed to ensure continuity.

Participate in organizational committees and cross-departmental initiatives as assigned.

Perform other duties as assigned to support Good News Garage and Ascentria Care Alliance objectives.

Why Join Ascentria?

We prioritize our employees’ wellbeing through a comprehensive benefits package (for those who qualify) and a supportive workplace culture that empowers staff to drive change, make a difference, and maintain work-life balance.

Employee Benefits Include:

High-quality, affordable health, dental, and vision insurance

Flexible Spending Account (FSA)

403(b) retirement plan with employer match

Full-service Employee Assistance Program

Generous tuition reimbursement for professional growth and development

Paid time off that increases with tenure, plus paid holidays

A workplace culture that values diversity, equity, and inclusion

When you join Ascentria, you’re not just taking on a job—you’re stepping into a role that supports personal and professional growth while contributing to a meaningful mission.

Location

In-person role based in Worcester, MA, with weekly travel to Manchester, NH and other locations as needed.

Transform lives and communities with Ascentria Care Alliance. Apply today to be part of our mission-driven team!