Program Manager, Student Support and Outreach

Hourly Range:                 $26.45-27.30/hr . Compensation for this position is based on relevant education and experience and will be set within the listed                                                                                       salary range. 

REPORTS TO:                     Director of Operations and Engagement

SCHEDULE:                         Full-time, 12 months/year, 40 hours/week, hybrid, may include some weekends during the summer session. Schedule may vary according to departmental and Academy needs.

CLASSIFICATION:                Staff

Position Purpose

This position plays a key role in maintaining the strategic vision of Exeter Summer by providing daily program management of multiple projects and their interdependencies throughout the program life cycle. The focus of this position is maintaining the CRM system (Slate Technolutions), marketing and outreach for the programs, and student support throughout the student experience.

Job Responsibilities

Technical

• Coordinate the design, implementation and maintenance of the CRM (Slate Technolutions). 
• Develop CRM (Slate) automation, report writing, query building, import creation, training, troubleshooting, and maintenance of systems/platforms. 
• Responsible for updates in the CRM (Slate) for application processing, inquiries, enrolled and graduated students, includes running reports and audits to ensure data integrity.
• Building and maintaining portals, forms, events, communications, queries and reports in CRM (Slate).
• Develop and maintain appropriate quality control for accurate delivery of business operations and processes.
• In conjunction with the Director of Operations and Engagement, act as Slate Captain and keep updated on new CRM features and functions. Make recommendations and roll out implementation as needed. Train staff on new features and processes.

 

Administrative

• Responsible for assisting applicants, parents, faculty, and other constituencies with questions and inquiries received by telephone, email or in person in a professional, timely, and accurate manner.
• With the Student Activities office, help to organize student activities and academic-based trips including investigating and recommending new venues.
• Working with the Director of Operations, maintain the Social Media platforms (facebook, Instagram) and develop social media content.
• Maintain photo library.
• Review and update the student course catalogs.
• With the Exeter Summer Director, schedule and advertise the student informational and enrolled student webinars.
• Manage the College Fair and College Counseling Workshops.
• Coordinate and maintain student onboarding process between multiple systems.
• Maintain the inventory and purchase of faculty and student shirts and other promotional items.
• Create and distribute informational posters for the session.
• Assist with other projects as needed.
• Keep abreast of policies and procedures regarding admissions and other campus programs and maintain an understanding of campus life and the academic environment.
• Develop and maintain documentation on key processes.

Knowledge, Skills and Competencies

• Technical background and willingness to learn other applications as needed.

• Proficient in MS Office (including TEAMS), Customer Relationship Management (CRM) system (Slate preferred), Student Information System (SIS) (Blackbaud preferred) and Adobe Creative Suite.

• Demonstrated leadership and project management skills with an interest in problem-solving and streamlining processes.
• Strong interpersonal skills with the ability to develop and maintain collegial
• Excellent verbal and written communication skills along with strong proofreading skills
• Attention to detail, excellent strategic thinking, sound judgment, and analytical and problem-solving skills with a strong customer focus.
• Ability to work independently, have a high degree of organizational skills with the ability to be flexible and multi-task with accuracy, and handle multiple priorities/deadlines simultaneously with attention to detail in a moderate to high pressure environment.
• Demonstrate a high level of energy and flexibility with the ability to multi-task for efficiency and shift priorities to meet deadlines.
• Requires strict adherence to confidentiality
• Demonstrated commitment to diversity and inclusivity and to serving the needs of a diverse and inclusive community with diplomacy and tact.
• The ability and willingness to travel by car, air, train, or bus domestically or internationally as

Direct/Indirect Reports

None.

Position Requirements

Education

• College Degree required.

Experience

• 3+ years’ CRM (Slate preferred) experience required.
• 2+ years’ related marketing experience required.
• Prior customer service skills preferred.
• Experience in an institutional or campus setting
• Experience working with adolescents in an educational setting is preferred.

Additional Requirements

1. Successfully complete a criminal background check (reviewed every 5 years).
2. Clean Driving record (reviewed annually).