Managed Services Onboarding Operations Coordinator

What you'll do

The Managed Services Onboarding Operations Coordinator plays a key role in ensuring efficient and high-quality onboarding of our Rcloud platforms and products. You will work closely with Project managers, presales and operations, supporting the onboarding team by validating deal readiness, ensuring data quality, process adherence, and smooth coordination with other departments.

Key Responsibilities

• Collaborate with presales, sales and RevOps teams by providing onboarding guidelines, requirements, or clarifications during the presales cycle.
• Validate deal scope and feasibility on behalf of the onboarding team before project initiation.
• Ensure high-quality data intake for newly signed deals to enable seamless deployment by project managers and onboarding specialist.
• Strengthen and optimize onboarding processes through coordination with cross-department teams.
• Build and maintain dashboards to monitor project progress and team performance.
• Define, track, and analyze onboarding KPIs.
• Contribute to FinOps practices related to onboarding and deployment costs.
• Act as the point of contact for internal teams seeking guidance on onboarding standards and methodologies.

Why we should decide on you

• Proven experience supporting presales-heavy onboarding environments, with the ability to structure, validate, and operationalize presales inputs at scale.
• Strong focus on data quality and deal readiness — experience validating deal scope, assumptions, and feasibility before handover to onboarding and project teams.
• Hands-on experience working with JIRA and Power BI to build, maintain, and improve dashboards tracking onboarding progress, workload, and team performance.
• Solid understanding of end-to-end onboarding and delivery processes, enabling effective coordination and shared ownership across presales, sales, and operations teams.
• Ability to take ownership of presales information processing, reducing bottlenecks and supporting growing workload within the onboarding organization.
• Process-oriented mindset with experience documenting, standardizing, and improving operational workflows.
• Strong stakeholder management and communication skills, allowing you to act as a trusted point of contact for onboarding standards and best practices.
• Comfortable working in a fast-paced, scaling environment where priorities shift and workload increases.

Why you should decide on us

• Let’s grow together, join a market leading SaaS company – our agile character and culture of innovation enables you to design our future.
• We provide you with the opportunity to take on responsibility and participate in international projects. 
• In addition to our buddy-program, we offer numerous individual and wide-ranging training opportunities during which you can explore technical and functional areas. 
• Our internal mobility initiative encourages colleagues to transfer cross functionally to gain experience and promotes knowledge sharing.
• We are proud of our positive working atmosphere characterized by a supportive team across various locations and countries and transparent communication across all levels. 
• Together we're better - meet your colleagues at our numerous team events.

 
To get a first impression, we only need your CV and look forward to meeting you in a (personal/virtual) interview!
Recognizing the benefits of working in diverse teams, we are committed to equal employment opportunities regardless of gender, age, nationality, ethnic or social origin, disability, and sexual identity.
Are you interested? Apply now!
https://www.regnology.net 

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