Product Manager - Memberships

Spacetalk is a proudly Australian ASX-listed technology company with over 20 years of experience in keeping families and communities confidently connected and safe. Our mission is to create a unique safety-first ecosystem that empowers people to stay connected and protected throughout life's journey. From our #1 selling kids' smartwatches in Australia to our innovative Freedom Platform—an all-in-one SaaS solution for global family connection—we prioritise privacy, storing data locally and never selling personal information. As we expand across Australia, Europe, and the US, we're transitioning to a software-first, AI-enabled platform that adapts to real family life, focusing on safety, freedom, and simplicity for all ages.

About the Role

We're seeking a Product Manager - Memberships (Analytics & Growth) to own the strategy, roadmap, and execution of Spacetalk's membership offerings. This role emphasises leveraging analytics to drive growth, retention, and monetisation of households through mobile plans, subscriptions, and network effects.

This position is critical as Spacetalk accelerates its transition to a SaaS and AI-enabled safety platform, supporting rapid membership growth across regions, data-driven personalisation, enhanced retention and acquisition, and compliance with privacy standards. You'll act as a strategic partner to the Director of Product, collaborating with cross-functional teams to identify growth opportunities, experiment with features, and use data to inform enhancements that align with global expansion and user needs.

Key Accountabilities

• Product Excellence: Deliver high-quality, user-centric membership features that drive engagement and satisfaction, ensuring consistent roadmap milestones on time and within scope.
• Growth & Analytics Performance: Meet or exceed achievable growth targets (e.g., ARPU/LTV, retention, members per household, paid conversion), generating actionable insights from analytics to inform business decisions.
• Compliance & Data Integrity: Ensure membership products are compliant with regulatory requirements, promoting secure and ethical use of user data in analytics.
• Team Influence: Foster strong collaboration for efficient cross-functional execution, gathering positive feedback from stakeholders on product clarity and impact.

Requirements

About You

You're a data-savvy product manager passionate about membership models and growth in SaaS environments, with a knack for turning analytics into actionable strategies. You thrive in ambiguous settings, excelling at experimentation and personalisation to boost retention and monetisation. With strong communication skills, you'll collaborate across teams, acting as the voice of the customer to refine offerings. You're adaptable, innovative, and dedicated to driving sustainable growth in a safety-focused platform.

Skills (Essential & Desirable)

Essential:

• Proven experience in product management, owning end-to-end lifecycles from ideation to launch with a focus on growth and analytics.
• Strong expertise in analytics frameworks, A/B testing, user segmentation, and metrics like ARPU/LTV, retention, and conversion.
• Proficiency with tools such as Google Analytics, Mixpanel, Amplitude, SQL, and A/B testing platforms.
• Knowledge of data privacy and compliance standards (e.g., GDPR, HIPAA).
• Excellent stakeholder management and cross-functional collaboration skills.

Desirable:

• Experience in membership or subscription models, including household growth, network effects, and viral strategies.
• Familiarity with SaaS monetisation, pricing tests, upsell/cross-sell, and CRM systems (e.g., HubSpot).
• Background in market analysis, competitive benchmarking, or AI-driven personalisation.
• Skills in building dashboards, data pipelines, or privacy impact assessments.

Background

We're seeking candidates with a strategic mindset, often honed in management consulting or venture environments, combined with hands-on SaaS product experience in dynamic startups or tech companies. Ideal profiles feature a track record in navigating ambiguity through 0-1 product builds, de-risking initiatives via pilots and experiments, and driving scalable innovations in sectors like AI, healthcare, or enterprise services. Attributes like analytical thinking, entrepreneurial drive, collaborative leadership, and a passion for cross-industry strategy will thrive here.

Benefits

At Spacetalk, we emphasise experiential growth and impactful opportunities, including:

• The chance to be part of a first-mover advantage in the evolving safety-tech space, pioneering AI-enabled platforms that redefine family and community protection.
• Rapid career growth in a scaling global company, with pathways to senior roles and exposure to international expansion.
• Collaboration with venture-building mindset teams, working alongside entrepreneurial leaders to shape innovative strategies and membership solutions.
• Flexible working arrangements, including hybrid options from our Sydney office, to support work-life integration.
• A collaborative culture with team events, modern office perks, and an environment that fosters innovation and elevation.

Why Join Spacetalk?

Join us to optimise and expand memberships in a rapidly growing SaaS safety platform, influencing global monetisation strategies. You'll have strategic impact on company-wide growth, exposure to AI-driven personalisation and scalable analytics, and opportunities to lead transformative experiments. In our innovative, engaging, and elevating environment, you'll collaborate with talented teams, drive household adoption, and advance your career in a privacy-first company leading the way in family and community safety.

If you're ready to fuel data-powered growth, apply now!