Call Center Agent - Renton

Description

Are You a Master of Conversation?

Be the "Voice of Renewal by Andersen"!

The Vibe:

Are you a listener? A problem solver? A rapport builder? We aren’t just looking for someone to answer phones; we are looking for a Champion of Culture who loves to delight customers.

As our newest Call Center Agent, you will provide a world-class homeowner experience while setting high-quality appointments for our sales team. You will act as the true "Voice of Renewal by Andersen," using your charm and skills to listen to needs and provide a consultative experience.

What You’ll Be Doing:

• Building Connections: You will actively listen to homeowners, identify their needs, and build immediate rapport.
• Setting the Stage: You’ll be the first step in the sales process, overcoming objections and setting appointments for our Outside Sales Team.
• Crushing Goals: You’ll aim for high-performance targets, like converting inbound calls into at least 5 appointments a day and making 10 outbound connections per hour.
• Mastering the Script: You’ll use proven scripts and rebuttals to guide conversations, while staying open to coaching to become even better.
• Filling the Calendar: You will act as a calendar wizard, aiming to fill the next 72 hours with appointments and maintaining 70% calendar capacity in all territories.

What Success Looks Like: We love to celebrate wins! Here is how you’ll shine:

• The Closer: Achieving a minimum 77% Demo Rate.
• The Connector: Achieving a minimum 85% All-Party Rate (getting all decision-makers to the table!).
• The Go-Getter: Spending no less than 28% of your time strictly "On Call" with leads.
  

Who You Are:

• A Communicator: You have excellent written and verbal skills and can speak with tact and enthusiasm.
• A Teammate: You support a culture of celebration, equity, inclusion, and diversity.
• Ethical & Honest: You value fairness and integrity in the workplace.
• Tech Savvy: You can type, document call details clearly, and navigate computer systems with ease.

The Nitty-Gritty (Requirements):

• Must be able to sit, stand, walk, and use hands for extended periods.
• Must be able to lift up to 30 pounds.
• Must be willing to practice scripts and role-play to perfect your craft.
  

What We Offer: We believe in taking care of the people who take care of our customers.

• Medical, dental, and vision insurance
• Life and Accidental Death & Dismemberment (AD&D) Insurance
• Disability Insurance
• Identity Theft Protection
• Flexible Spending Accounts (FSA)
• Employee Assistance Program (EAP)
• 401K
• PTO / Sick Time
• 8 Paid Holidays plus 1 Flex Holiday
• Discount on our windows and doors
• Employee discounts on travel, apparel, electronics, restaurants and more!

Ready to start the conversation? Apply today and help us build something great!

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