Technical Business Analyst - Insurance

EXL (NASDAQ: EXLS) is a global data and AI company that offers services and solutions to reinvent client business models, drive better outcomes and unlock growth with speed. Bringing together domain expertise with robust data, powerful analytics, cloud and AI to create agile, scalable solutions and execute complex operations for the world’s leading corporations.

EXL was founded on the core values of innovation, collaboration, excellence, integrity and respect, creating value from data to ensure faster decision-making and transforming operating models. Key industries include Insurance, Healthcare, Banking and Financial Services, Media, and Retail, among others. 

Headquartered in New York, our team is over 60,000 strong, with more than 50 offices spanning six continents. For information, visit www.exlservice.com.

Role Title:  Technical Business Analyst – Insurance Domain

Band: B2

BU/Segment: Analytics / Data Management / Insurance Domain

Location:   London, United Kingdom 

Employment Type: Permanent

Summary of the role:

The Business Analyst (BA) plays a key role in delivering solutions for EXL’s insurance clients. The role involves working closely with business and technical stakeholders to gather, analyse and translate business requirements into effective data and process solutions.

The ideal candidate will have strong insurance vertical expertise (P&C, Commercial or Personal Lines) including policies, claims, premiums, combined with experience in complex SQL queries and extracting analysing data. This is a business-facing role requiring the ability to work both independently and collaboratively within cross-functional teams to ensure successful project delivery

As part of your duties, you will be responsible for:

Requirements & Analysis

• Design, build, and optimise SQL queries to extract, analyse, and validate insurance data from multiple source systems
• Business Analysis & Requirements Gathering
• Work with business users and product owners to gather, analyse, and document requirements.
• Conduct stakeholder interviews, requirement workshops and walkthroughs. Translate business needs into clear user stories, acceptance criteria, and functional specifications.
• Prepare and maintain BRDs, FSDs, User Stories & Acceptance Criteria, Process Flows/BPMN diagrams, and Use Case Documents.
• Maintain version control and structured documentation in Confluence.

Project & Stakeholder Management

• Work with cross-functional teams (Dev, QA, Architecture, Product).
• Participate in backlog grooming, sprint planning, UAT support, and defect triage.
• Ensure end-to-end requirement traceability in Jira.
• Communicate risks, dependencies, and impacts proactively.
• Domain Knowledge (Good to Have)
• Understanding of insurance processes—policy issuance, endorsements, renewals, claims, underwriting.
• Familiarity with insurance platforms (Guidewire, Duck Creek) is a plus.

Required Skills & Competencies

• 3–5 years of experience as a Business Analyst / Technical BA.
• Strong experience with Jira, Confluence, API understanding, and Postman.
• Ability to create detailed process flows, wireframes, and technical documentation.
• Strong analytical, problem-solving, and communication skills.
• Good understanding of SDLC & Agile methodologies.
• Good SQL knowledge
• Good to have: Knowledge on Senator/ Subscribe/Acumen ( any of them) would be an added advantage with Insurance domain knowledge

As part of a leading global analytics and digital solutions company, you can look forward to:

• A competitive salary with a generous bonus, private healthcare, critical illness life assurance at 4 x your annual salary, income protection insurance, and a rewarding pension.
• EXL provides everyday financial well-being solutions, such as cash back cards, in which you can earn cashback while enjoying discounts, promotions, and offers from top retailers. We also offer a Cycle Scheme where you can save money on bikes and cycling accessories.
• At EXL, we are committed to providing our employees with the tools and resources they need to succeed and excel in their careers. We offer a wide range of professional and personal development opportunities. We also support a range of learning initiatives that allow our employees to build on their existing skills and knowledge. From online courses to seminars and workshops, our employees have the opportunity to enhance their skills and stay up to date with the latest trends and technologies.
• As an Equal Opportunity Employer, EXL is committed to diversity. Our company does not discriminate based on race, religion, colour, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, age, or disability status.
• EXL employees are eligible to purchase stock as part of our Employee Stock Purchase Plan (ESPP).
• At EXL, we offer a flexible hybrid working model that allows employees to live a balanced, healthy lifestyle while strengthening our culture of collaboration.

To be considered for this role, you must already be eligible to work in the United Kingdom.