Junior Customer Success Manager (m/f/d)

Job Description

• Keep the customer up-to-date and accurately informed with standardized documents such as SAP documents, meeting minutes, timetables, etc.
• Processing of all customer orders via SAP and Ticketing System across the entire value chain from quotation to after-sales service. Proactively identify deviations and develop efficient solutions in collaboration with TPM, CB, CSM, and Planning to ensure order fulfillment and achieve high delivery performance.
• Execute customer success plans that outline specific goals, milestones and strategies to achieve success. Work closely with CSM to align customers objectives with the capabilities of the company's offerings.
• Supporting the CSM in addressing customers inquiries, concerns, and providing solutions to their issues.

Qualifications

• English Advanced / Intermediate
• SAP knowledge in this field of expertise is a plus
• MS Office Package
• Good communication and organization skills
• Strong attitude for teamwork, interpersonal skills and problem solving
• Commercial skills, CRM, tools knowledge, communication, customer centricity, problem-solving, good ability to prioritize tasks, high-level of resilience
• Proven track record in a similar position is a plus

Additional Information

• Flat hierarchies, direct communication, and a backbone of integrity, courage, responsibility. 
• A fast-moving environment where momentum is not lost in approval loops. 
• Collaborate with colleagues and customers across countries, industries, and perspectives. 
• A workplace shaped by technology, curiosity, and continuous improvement.