Major Duties and Responsibilities

Ensure smooth and timely freight process flow
Ensure accurate and timely data entry into our operating system
Track and trace Order Management files
Ensure timely clearance and delivery of freight to customer for Import shipments
Ensure documents are sent timely and arrival notices communicated to destination for Export shipments
Ensure accurate and timely client and vendor billing
Interact with our customers in arranging their international shipments, meeting customer service standards.
Meet compliance at all times to regulations. This includes internal policies and procedures such as Operational Process Standards (OPS) and external government regulations or customer's policies / requirements.
Understand department process flow, constantly looking for areas of improved efficiency
Ensure all customers standard operating procedures are followed and updated in the DLSOP
Meet KPI standards, as per the company's procedures

+5 years related experience and/or training; or equivalent combination of education and experience
Understanding of ocean documentation process a plus
Pro-active, strong organizational skills
Good computer skills (Excel, Word, PowerPoint)
Hazardous Materials certification (preferred)
Fluent in English and Spanish
Excellent organizational skills, time management skills in addition to a professional manner
Positive and willing to help attitude
Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely obtain positive results
Exceptional Customer Service Attitude

Senior Order Management (OM) Agent