Technical Service and Support Specialist

Job Description

As a key member of Grantek’s Technical Service & Support team you will be responsible for our customers technical support and maintenance of automation and information systems. You will perform troubleshooting, commissioning, start-up, testing, preventive maintenance, and repair services of a variety of manufacturing automation systems, including, but not limited to: PLCs, HMIs, Sensors, VFDs, Industrial Networking.  

Primary Job Responsibilities: 

• Provide technical support and maintenance services, both remote and within customer facilities. 
• Provide an immediate response to all customer support inquiries. 
• Assume full ownership of the service call; manage, follow-up, and close out all assigned support items.  
• Prepare and maintain accurate service call documentation. 
• Engage with internal Engineering personnel.
• Train customer manufacturing personnel on applicable manufacturing systems. 
• Investigate, reproduce and provide technical solutions. 
• Identify process improvement opportunities. 

Technologies Used: 
*Note that Grantek understands you may not know each technology listed. We will train on areas that are new to you.    

• PLC Programming Platforms: Rockwell / Allen-Bradley, Siemens, Omron, Modicon, GE, etc. 
• System Networking: Ethernet, Routing and Switching, EthernetIP, DeviceNet, ControlNet, Profibus, DH+, Remote IO, Modbus, etc. 
• HMI Platforms: Rockwell / Allen-Bradley, Wonderware, Schneider Electric, etc. 
• SCADA Platforms: Rockwell / Allen-Bradley, Inductive Automation, Wonderware, GE, Siemens, etc. 
• Servo Motion Control: Rockwell / Allen-Bradley, Emerson, Omron, etc.
• Vision Platforms: Cognex, Datalogic, Keyence, etc. 
• MES Platforms: Rockwell / Allen-Bradley, Sepasoft, Wonderware, etc. 
• High-level Programming: C#, Java, Python, HTML5, .NET, Cloud, SQL, VB, VBA, etc. 
• Database Platforms: Microsoft, Oracle, etc. 
• Operating Systems: Microsoft (current and legacy to NT), Unix, Linux, etc. 
• Project Documentation: Microsoft Office 

Qualifications

• Will typically possess 3 - 5 years of relevant industry experience. 
• Possesses at least one of the following or is working towards achieving: EET diploma/degree or Mechatronics diploma/degree or Associates degree in Computer Science, Information Technology or related field required 
• Excellent communication skills – both verbal and written. 
• Valid Driver’s License 
• Have full-time access to a personal vehicle 
• Willingness to travel up to 50% throughout the NA 
• Is flexible with possible shift work; nights and days

Additional Information

We are committed to the principals of equal employment opportunity and to fostering a workplace where all Grantekians feel respected and included.