Coordinator, Sales Operations & Education - North America

Job Description

JOB RESPONSIBILITIES

Sales Operations & Performance Support:

• Support the Senior Director in monitoring and reporting on field sell-out performance across assigned retail doors and key accounts.
• Maintain and update sales tools, weekly and monthly sales reports, KPI dashboards, and performance trackers to key stakeholders.
• Assist in identifying sales trends, opportunities, and presenting findings to the wider team.
• Coordinate with internal teams to ensure accurate sell-through data, stock visibility, and replenishment requests.
• Support the preparation of business reviews, presentations, and commercial meeting materials.

Retail Education Excellence:

• Assist in the planning and coordination of training and education programs for our Field Sales & Account Executives, and retailers’ beauty advisors.
• Support the development and distribution of education materials, product training decks, and selling tools in alignment with brand guidelines.
• Support Retail Education team to schedule and confirm training sessions, virtual learning modules, and masterclasses.
• Track training attendance, completion rates, and education outcomes, reporting insights back to the Retail Education Senior Manager.
• Stay current on product knowledge, brand campaigns, and industry trends to support best-in-class education delivery.

In-store Events Planning & Management:

• Assist in sourcing and briefing event materials, testers, sampling kits, and point-of-sale (POS) assets in collaboration with the marketing and visual merchandising teams.
• Work with Retail Sales Managers to confirm event logistics, staffing, and on-counter requirements.
• Manage event trackers, timelines, and post-event reporting including sell-out results and qualitative feedback.

Team Coordination & Support:

• Serve as a central point of coordination for the Field Sales & Education team, managing communications between internal departments and external retail partners (when needed).
• Manage team meeting scheduling and logistics including preparation of agendas and minutes.
• Process purchase orders and invoices in a timely and accurate manner.
• Support onboarding administration for new field team members and freelance selling specialists.
• Coordinate internal and external sales meetings and conferences.

What you will learn in the first 6 months:

• Master the rhythm of luxury retail — sell-out KPIs, account structures, and seasonal cycles
• Get hands-on with in-store events, from briefing to post-event reporting
• Learn how field education programs are built, scheduled, and measured
• Build confidence navigating a global, cross-functional organization
• Get up to speed on the tools, data, systems, and ways of working that power the team

What you will achieve in 12 months:

• Turn sales data into insights that help shape field strategy
• Own the coordination of education and activation programs
• Develop a sharp understanding of the North America luxury beauty retail landscape
• Connect education investment to sell-out outcomes — thinking commercially, not just operationally
• Harness AI tools to build smarter workflows and drive real efficiency across the team

Qualifications

PROFILE

You have:

• 1-4+ Years of Experience in field sales, retail education, or consumer activation within the luxury beauty, cosmetics, fashion, or retail sector.
• Bachelor's degree or equivalent in Business, Marketing, Communications, or a related field.
• Strong organizational skills with the ability to manage multiple priorities and deadlines simultaneously.
• Excellent written and verbal communication skills; confident liaising at all levels.
• Commercial Acumen – understands sell-out dynamics, KPIs, and the drivers of retail performance.
• Brand Stewardship – upholds and communicates the brand's luxury positioning in every interaction.
• Collaboration & Influence – builds positive relationships with cross-functional teams.
• Execution Excellence – delivers work to a consistently high standard, on time and with precision.
• Curiosity & Growth Mindset – actively seeks to learn, grow, and contribute beyond the boundaries of the role.
• Agility – adapts quickly to shifting priorities in a dynamic, fast-paced environment.

You are:

• Team player who thrives in a collaborative, high-performance environment.
• Genuinely passionate for luxury beauty, skincare, cosmetics, and/or fragrance.
• Commercially minded with a strong attention to detail and a proactive, solutions-focused attitude.
• Proficient in Microsoft Office Suite, particularly Excel (pivot tables, VLOOKUP), PowerPoint, and Outlook.
• Proficient in leveraging AI tools to enhance productivity and operational efficiency.

Additional Information

WHAT WE OFFER YOU

Training & Development and Culture

• Fresh and LVMH Sponsored Trainings and Workshops for Personal and Professional Development
• Opportunities for networking and building relationships with LVMH Community and Network
• Opportunities to join internal communities: DEIB Council, Sustainability Champions, LVMH Employee Resource Groups

Mental Health Support

• Free professional consultation, referrals and counseling through the Employee Assistance Program (EAP)
• Free 24/7 confidential mental health support

Paid Time Off and Flexibility

• Flexible paid time off policy inclusive of Summer Fridays

Fertility and Family Planning

• Fertility Services, Maternity and Newborn Support, Adoption and Surrogacy Assistance, including cryopreservation when part of fertility treatment
• Paid Parental Leave (Inclusive of Maternity, Paternity, Adoption, Surrogacy) at eligibility
• Travel & lodging for those who can’t access care
• Back-up dependent Care and Tutoring

Fresh and LVMH ‘Perks’ and Discounts

• Fresh In-Store Discounts and Gratis
• LVMH Group Friends and Family Sales across all divisions within LVMH: Wines and Spirits, Watches and Jewelry, Perfumes and Cosmetics, Fashion and Leather Goods, etc.