Datacenter Surge Program Manager (Travel Team)

OUR COMPANY:

EOS IT Solutions is a Global Technology and Logistics company, providing Collaboration and Business IT Support services to some of the world’s largest industry leaders, delivering forward-thinking solutions based on multi-domain architecture. Customer satisfaction and commitment to superior quality of service are our top business priorities, along with investing in and supporting our partners and employees.

We are a true International IT provider and are proud to deliver our services through global simplicity with trusted transparency.

WHAT YOU WILL DO:

The Program Manager / Lead – Surge & Travel Team is a critical leadership role responsible for directing the strategic planning, operational execution, and financial tracking of our mobile surge and field travel operations. This role bridges high-level organizational strategy with ground-level execution, overseeing comprehensive travel coordination, managing preferred provider relationships, and ensuring rigorous data analytics and reporting.

• Additionally, the Lead serves as a direct mentor and strategic guide to field leadership, optimizing resource allocation during peak periods and driving continuous process improvements across the organization.

Key Responsibilities

Operations & System Management

• Peak Period Planning: Lead the team in forecasting, planning, and executing deployment strategies for peak surge periods and large-scale group events.

• Policy Enforcement & Compliance: Ensure all travel arrangements—including complex itineraries, flights, accommodations, and per diems (updated quarterly)—comply with company policies, budget guidelines, and regulatory requirements. Escalate exceptions when appropriate.

• Process Optimization: Develop and implement advanced tools and protocols to efficiently manage visas, protocol letters, airport transfers, and itinerary optimizations (e.g., ticket class efficiencies) that benefit both the organization and the traveler.

• Crisis Management: Establish and oversee rapid-response protocols to handle travel-related emergencies, sudden itinerary changes, and complex logistical escalations calmly and efficiently.

Team Management, Guidance & Capacity Building

• Field Leadership Support: Provide ongoing guidance, support, and strategic direction to field leadership and travel planners to ensure alignment with organizational goals.

• Resource Allocation: Monitor operational trends and field capacity to adjust staffing levels, formulate efficient workload distribution, and handle performance management for the team.

• Training & Upskilling: Train, mentor, and oversee staff to ensure maximum operational effectiveness. Develop, test, and implement training programs for upgrades to current travel software and system solutions.

• Internal Outreach: Create and execute an internal outreach plan to collaborate with various divisions, harmonizing processes and improving the overall travel experience for internal stakeholders.

Metrics, Tracking & Reporting

• Data Integrity: Oversee and audit team filing and record-keeping systems to ensure 100% accuracy for financial and compliance tracking.

• Strategic Reporting: Produce and present data-driven insights to various leadership levels:

• Monthly: Performance and operational reports for the Senior Leadership Team.

• Quarterly: Divisional travel plans and budget variance reports for Divisional Directors.

• Annually: Comprehensive travel analytics and risk assessments for the Audit and Risk Committee.

Key Requirements

Experience & Technical Expertise

• Industry Experience: Minimum 4 years of data center operations experience, with track record of managing projects, KPI’s, SLAs, and travel activities.

• Leadership Experience: Minimum of 2 years of direct supervisory experience, with a proven track record of managing, developing, and building capacity within a team.

• Global Logistics: Extensive knowledge of corporate travel management.

• Technical Proficiency: Hands-on experience with travel booking systems, corporate travel management platforms, project and resource planning.

Skills & Competencies

• Communication: Strong communication skills to interface with everyone from field staff to executive committees.

• Analytical Thinking: Strong capability to develop metrics, monitor divisional travel plans, and translate raw travel data into actionable leadership reports.

• Cultural Intelligence: Ability to establish and maintain effective, respectful relationships with stakeholders from diverse cultural backgrounds.

• Crisis Resilience: Proven ability to handle travel emergencies and unexpected logistical challenges outside of regular business hours when necessary.

EOS BENEFITS:

At EOS IT Solutions, we are committed to supporting the well-being and success of our team. Our comprehensive benefits package includes:

• Health, Vision, and Dental Insurance starting the 1st of the month after your start date.

• Meals, snacks, drinks, and desserts provided

• 10 Days of Paid Time Off (PTO) annually

• 12 Paid Holidays

• 6 Sick Days (available after 90 days of employment)