Operations Manager – Digital Operations

CareDx, Inc. is a leading precision medicine solutions company focused on the discovery, development, and commercialization of clinically differentiated, high-value healthcare solutions for transplant patients and caregivers. CareDx offers products, testing services, and digital healthcare solutions along the pre- and post-transplant patient journey, and is the leading provider of genomics-based information for transplant patients.

The Digital Operations Manager leads end‐to‐end delivery, operational execution, and financial management for CareDx digital products. This role blends operational leadership, technical project management, and financial accountability, ensuring successful implementations, compliant revenue execution, and strong customer adoption.

The Digital Operations Manager serves as a Technical Program Manager across implementations and integrations while also owning key operational systems, processes, and cross‐functional coordination.

Key Responsibilities

Operational & Delivery Leadership

• Manage new site implementations across multiple digital products from contract handoff through go‐live and stabilization
  
• Own end‐to‐end execution of digital product delivery, ensuring consistency across varying contract structures
  
• Lead cross‐functional coordination with:
  
  • Engineering
    
  • Data Science
    
  • Field teams
    
  • Customer Success and CareDx Pro teams
    
• Drive operational excellence, quality, and scalability across implementations and support

Technical Program & Project Management

• Act as Technical Project / Program Manager for complex digital initiatives, integrations, and platform enhancements
  
• Develop and maintain project plans, timelines, risks, dependencies, and milestones
  
• Lead client kickoff meetings, technical alignment sessions, and status reviews
  
• Serve as primary escalation point for delivery, integration, or platform‐related risks
  
• Partner closely with Engineering on:
  
  • Defect resolution
    
  • Enhancements
    
  • Release planning and delivery timelines
    
• Ensure solutions align with technical, security, and scalability requirements

Financial Operations & Governance

• Oversee digital revenue operations, including:
  
  • Forecasting
    
  • Billing
    
  • Revenue recognition
    
• Ensure billing and revenue recognition are executed per contract terms and compliant with GAAP/SOX
  
• Manage Clarizen as the system of record:
  
  • Create and maintain projects and milestones
    
  • Align billing and rev‐rec to contract‐specific terms
    
  • Provide reporting and visibility to Finance and leadership
    
  • Partner with Sales to ensure contract and SOW accuracy prior to execution

Customer Adoption & Success Enablement

• Drive customer adoption and long‐term operational success post‐go‐live
  
• Partner with CareDx engagement roles, including:
  
  • Strategic Account Manager (SAM)
    
  • Technical Account Manager (TAM)
    
  • MSL
    
  • Operations
    
  • Customer Adoption Specialist (CAS)
    
• Support ongoing value realization through structured touchpoints, adoption reviews, and optimization efforts

Systems, Compliance & Process Ownership

• Maintain and administer Clarizen, including process improvements and data integrity
  
• Own operational SOC 2 quarterly evidence gathering and coordination
  
• Define, document, and improve operational workflows and delivery standards
  
• Ensure accuracy and consistency across operational documentation

People Leadership

• Manage and develop a team of direct reports across implementation and operations
  
• Provide coaching, performance management, and career development support
  
• Foster a culture of accountability, collaboration, and continuous improvement

Required Qualifications

• Education: Bachelor’s degree or equivalent practical experience.
  
• Experience: 7+ years of experience in operations management, technical program management, or PMO leadership.
  
• Demonstrated experience supporting:
  
  • SaaS and services‐based delivery models.
    
  • Client‐facing implementations and platform integrations.
    
  • Revenue recognition and billing processes.
    
• Proven ability to partner effectively with Engineering, Finance, Sales, and Customer Success teams.
  
• Strong organizational, communication, and escalation management skills.
  
• Comfort operating in dynamic, contract‐driven, and highly cross‐functional environments.

Additional Details:

Every individual at CareDx has a direct impact on our collective mission to improve the lives of organ transplant patients worldwide. We believe in taking great care of our people, so they take even greater care of our patients.

Our competitive Total Rewards package for US Employees includes:

• Competitive base salary and incentive compensation
• Health and welfare benefits, including a gym reimbursement program
• 401(k) savings plan match
• Employee Stock Purchase Plan
• Pre-tax commuter benefits
• And more!
• Please refer to our page to view detailed benefits at https://caredx.com/company/careers

In addition, we have a Living Donor Employee Recovery Policy that allows up to 30 days of paid leave annually to a full-time employee who makes the selfless act of donating an organ or bone marrow.

With products that are making a difference in the lives of transplant patients today and a promising pipeline for the future, it’s an exciting time to be part of the CareDx team. Join us in partnering with transplant patients to transform our future together.

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