Sr. Manager Operations

Job Description

We’re looking for a Senior Operations Manager to join the team and focus on growing our own
Grocery Store “tMart”, which is the region’s first cloud store concept offering 30-minutedelivery of
groceries at hypermarket prices. The service has expanded rapidly across Kuwait, UAE, Qatar, Jordan,
Bahrain, Egypt, Oman and Iraq!

● Managing the full operations end to end (team operations, inventory management,
pick-pack process, property/asset management, operational standards, expense
control, maintenance related).
● Inventory management: Ensure correct processes, policies and proper execution of
inventory management (stock-in and stock-out). Shrink/Expiry control and Quality
focus (in terms of inventory no damaged or poor fresh food quality; close to expiry).
● Pick-Pack process: Ensure efficient and correct pick and pack process and service
level (starting with ensuring availability, picking up the correct item/quantity) & proper
management of the staffing and scheduling as per demand to achieve desired UTR
and service level.
● Property / Asset management: Proper management of the property and facility, plus
asset management and tracking.
● Expense Control: Identify potential opportunities to reduce expenses with same
operational efficiency.

● Maintenance related: Define the guidelines for all engineering and maintenance tasks /
equipment / key activities i.e. outsourcing VS internal services, local VS regional
contracts, preventive maintenance plan, etc.
● Managing Productivity, work standards, and development of store staff.
● Monitoring and managing the store costs VS budget for the section.
● Ensuring continuous improvement of current performance VS accepted standard/best
practices at the store (i.e. stock level, productivity, service level).
● Monitoring financial and operational performance of each store and initiating required
actions for improvement.
● Controlling and ensuring that equipment, infrastructure, etc. in stores are used and
maintained properly.
● Developing action plans with the department manager to address weak areas in need
of improvement.
● Instituting training and developmental programs for staff and monitoring effective
implementation.
● Monitoring product range availability according to selected store product range.
● Develop preventive and regular maintenance plans.

WHAT DID WE ORDER?

● You have at least 10+ years of experience in progressive development and management of
multiple product categories, matured by working for large retailers, in an international setting.
If you have worked for a fulfilment, e-commerce, FMCG retail business it is a plus.
● You have built teams and led cross-functional projects at scale.
● You are very detail-oriented, structured and know how to prioritize -- you consider yourself
as someone who delivers solutions and not bottlenecks to be solved.
● You are able to interact with senior-level executives and can manage the expectations of
multiple stakeholders.
● You are someone energized by the unknown and look forward to learning each day on the job.
● You have excellent analytical and communication skills, and always like to be hands-on with