IT Operations (IT Ops)

Job Description

The IT Operations (IT Ops) role operates within an Agile and DevOps environment, acting as a key stakeholder in ensuring production excellence throughout the entire project lifecycle.

This role is responsible for:

• Guaranteeing production readiness from design to deployment and beyond
• Ensing the stability, performance, and reliability of both Production and non-Production environments
• Integrating production, infrastructure, and security requirements into technical solutions

As a core member of project teams, the IT Ops collaborates in decision-making processes (e.g., complexity assessment, risk analysis) and promotes best practices in application production in partnership with Application Production Support teams.

Key Responsibilities:

1. Technical Solution & Production Readiness

• Contribute to the definition of technical solutions with a production-first mindset
• Promote the use of existing platforms and services, ensuring resilience, monitoring, and security by design
• Anticipate potential risks related to architecture, compliance, scalability, and delivery timelines
• Advise on appropriate technology choices aligned with business and application needs

2. Integration of Production & Infrastructure Requirements

• Ensure infrastructure and operational needs are reflected in the Product Backlog
• Define and implement technical user stories (e.g., automation, industrialization, obsolescence management)
• Support development teams to accelerate and secure deliveries
• Coordinate with relevant stakeholders to implement required solutions

3. Environment Management (Production & Non-Production)

• Ensure availability and reliability of environments
• Facilitate deployment of solutions
• Validate environment usability (performance, backup/restore, data access, etc.)
• Perform or validate security reviews
• Ensure traceability of system access and compliance with standards
• Identify operational risks (network, security, flows) and propose mitigation plans

4. Deployment & Monitoring

• Enable efficient deployment processes and provide production expertise
• Implement monitoring and observability solutions in collaboration with support teams
• Ensure proper service supervision and alerting mechanisms

5. Operational Excellence & Maintenance

• Contribute to defining service levels (SLAs) and performance indicators
• Ensure up-to-date operational and installation documentation
• Guarantee availability and testing of disaster recovery and backup plans
• Support incident resolution and production releases

6. Continuous Improvement

• Drive automation, performance optimization, and reliability improvements
• Identify and promote best practices across teams and organization
• Collaborate with Application Production Support to enhance overall service quality

7. Knowledge Sharing & Team Enablement

• Promote awareness of production best practices within Agile teams
• Train and support team members on DevOps tools and processes
• Foster autonomy and adoption of provided tools and frameworks

Qualifications

Tools & Methodologies

• DevOps & Agile methodologies
• Monitoring & Observability: ElasticSearch, Grafana, Prometheus, Dynatrace
• DevOps Toolchain: GitLab, Jenkins, Artifactory, SonarQube, Mattermost, Ansible
• Containerization: Docker, Kubernetes

Skills & Experience

Essential

• Minimum 2 years of experience in IT Operations or similar roles
• Strong knowledge of IT infrastructure and production operations
• Understanding of IT risk and cybersecurity
• Coordination and stakeholder management skills
• Analytical and problem-solving mindset
• Ability to summarize and communicate clearly
• Proactive, rigorous, and committed attitude

Desirable

• 3+ years of experience
• Strong customer focus and quality orientation
• Ability to manage stress and conflict effectively
• Good communication, listening, and questioning skills
• Strong planning and prioritization abilities