Service Design Architect

Job Description

Join Our Team as a Service Design Architect at Wavenet!

At Wavenet, we embrace diversity and are committed to creating a culture where all voices are heard. We thrive on innovation and collaboration, and we’re dedicated to designing services that keep businesses connected, supported, and secure. We are currently looking for a Service Design Architect to join our dynamic pre-sales function. In this role, you will help shape world-class service solutions that meet our diverse customer needs and drive significant value.

What You'll Do

• Design Tailored Solutions: Collaborate with clients to create custom solutions that align with their unique requirements, demonstrating the full potential of Wavenet’s managed services.
• Engage with Clients: Attend customer meetings, present proposals, and build relationships with C-level executives and technical stakeholders. Your ability to communicate authentically will foster trust and partnership.
• Lead Solution Authority: Be the go-to expert on solution completeness, feasibility, and governance, ensuring alignment across opportunities.
• Develop Proposals & Documentation: Prepare compelling proposals and navigate bid review processes with a focus on clarity and transparency.
• Manage Risks & Assumptions: Identify and manage risks throughout the solution lifecycle, ensuring proactive solutions that maintain project momentum.
• Collaborate Cross-Functionally: Work closely with diverse teams within sales, presales, operations, and project management, ensuring smooth transitions and successful service delivery.
• Contribute to Service Development: Stay ahead of market trends and industry best practices, ensuring our solutions remain competitive and innovative.
• Drive Successful Outcomes: Align service designs with business goals to ensure exceptional quality and customer satisfaction.

Qualifications

About You

• Industry Experience: You have a strong understanding of the UK IT Managed Services market, including areas such as Modern Workplace, End User Service Desk, Managed Networks, Unified Communications, Infrastructure/Cloud, and Managed Security.
• Solution Creation: You have a proven track record of developing complex managed service solutions and winning contracts valued from £100k to over £10m.
• Certifications & Knowledge: ITIL Certification and a solid understanding of service delivery frameworks and best practices are essential.
• Commercial Acumen: Your experience includes strong commercial and bid skills, including governance and costing models.
• Exceptional Communication Skills: You excel in documentation and presentations and feel comfortable communicating at the CxO level.
• Leadership & Collaboration: You are skilled in leading virtual teams and fostering collaboration across technical and sales functions.
• Understanding of TUPE and Managed Services Contracts: Knowledge of transition and transformation in managed services contracts is a plus.
• Public Sector Experience: Familiarity with public sector procurement processes is an advantage.

Additional Information

Here’s a closer look at what we offer:

• Annual Leave: Start your journey with 25 days of leave, increasing by one day each year up to 28 days—our way of expressing appreciation for your dedication.
• Health & Wellbeing: Your wellbeing is our priority. Benefit from private medical coverage, discounted health plans, virtual GP access, an eye care scheme, and a comprehensive employee assistance program, all facilitated by our Wellbeing Team.
• Wavenet Academy: We are excited to announce the launch of Wavenet Academy, our new user-friendly Learning Management System (LMS). This platform is designed to enhance learning, training, and personal development initiatives across our organisation.