Enterprise Content Management (ECM/ OpenText) Team Lead

Job Description

As an Enterprise Content Management (ECM) Lead, you will own and evolve O-I’s global OpenText platform, ensuring its performance, scalability, and reliability across regions. 

You will lead a small, distributed team while partnering with business and IT stakeholders to deliver enterprise-grade content management solutions. 

Why this role matters 

This role plays a critical part in enabling secure and scalable management of enterprise content globally. You will directly influence how information is structured, accessed, and governed across the organization. 

KEY ACCOUNTABILITIES

• Lead and enhance the global ECM platform with a focus on OpenText technologies 
• Act as escalation point for complex technical issues 
• Design and implement scalable ECM solutions 
• Ensure platform availability, performance and security 
• Lead incident management and root cause analysis 
• Lead and develop a team of 3 offshore ECM specialists 
• Collaborate with business and IT stakeholders to define requirements 
• Lead ECM projects including upgrades, integrations and migrations 
• Ensure compliance with security and data governance standards 
• Drive continuous improvement of support and delivery processes 

Qualifications

• Bachelor’s degree in Computer Science, Information Systems, related field, or equivalent professional experience.
• 7+ years of IT experience, including Enterprise Content Management platforms.
• 4+ years of hands-on experience with OpenText technologies (e.g., Content Server, Extended ECM, Archive Center, integrations).
• Experience leading or coordinating distributed / offshore teams 
• Experience supporting enterprise- scale platforms in a global environment. 
• Strong analytical and problem-solving skills. 
• Fluent in English 
• Ability to collaborate effectively with global stakeholders across regions and functions ​
• Experience with ECM integrations (e.g., SAP, APIs, other enterprise systems) 
• Knowledge of data governance and records management practices 

Additional Information

Reports to: Global Collaboration Services Manager.           

Travel: less than 10%.

We offer:

• Remote work model
• Flexible working hours
• Private medical care including dental care
• Life insurance
• Multisport card
• Social fund (e.g. vacation allowance, Christmas allowance)
• Employee referral program

If you are  passionate, innovative, culturally open, curious and collaborative, we’d like to hear from you.