Helpdesk Specialist (Product Support Focus) | Remote - PH

Salary: Php 35,000 – Php 40,000 per month

Role: (Remote / Full-Time)

Locations: Metro Manila, Central Visayas, Davao Region

Schedule: US Central Time

About the Role  

This is not a traditional call center support role.

We're looking for an experienced customer-facing support professional who enjoys learning software, solving problems, and helping users succeed.

Success in this role depends on your ability to quickly learn unfamiliar software, investigate issues independently, understand how workflows function, and confidently guide customers through the platform.

If you enjoy exploring new systems, figuring out how things work, and becoming the go-to expert for customers, you'll likely thrive here.

What You'll Do  

• Support customers via phone, chat, and email
• Troubleshoot platform issues and identify root causes
• Guide users through platform features and workflows
• Research unfamiliar questions and find answers independently
• Document solutions and contribute to internal knowledge resources

Requirements

• 2+ years of customer-facing support experience
• Excellent written and verbal English
• Strong problem-solving and troubleshooting skills
• Ability to learn new software quickly
• Ownership mindset and accountability
• Comfortable explaining software and workflows to customers

Preferred Backgrounds  

• SaaS Support
• Product Support
• Technical Support
• Customer Success
• Software Onboarding or Training

Candidates with traditional customer support backgrounds are welcome to apply if they have strong software-learning aptitude.