To be main contact point of contact for any technical issues;
Installation, administration and troubleshooting of desktops, laptops and servers running Windows OS and Linux;
Installation of professional studio equipment: cameras, lighting and audio;
Troubleshoot hardware and resolve technical issues with OS, MS Office, e-mail, network, etc.;
Full Windows OS setup, including drivers, BIOS and other related software;
24/7 monitoring of healthy functioning of all systems.

Previous proven experience in the delivery of IT support services;
Outstanding customer service skills with a positive outlook;
Good English knowledge (at least B2 level); Our company operates in an international environment, so knowledge of the English language is essential for effective cooperation with colleagues and successful performance of work tasks;
Good Windows OS skills - diagnosing network issues, installations, config and remote support, DHCP, DNS, Active Directory, MS Office 365;
Networking knowledge is an advantage;
Strong experience of problem solving, troubleshooting and fault-finding software applications issues;
Excellent documentation and knowledge sharing skills;
Able to translate technology into simple terms;
Flexibility to work in shifts is required, including night shifts and overtime, when needed.

IT Technical Support Specialist