Retail Experience Manager Multi-Store Operations | Customer Experience | Sales Leadership

Job Description

Our client is a leading consumer retail organization recognized for delivering world-class customer experiences through innovation, operational excellence, and people-centered leadership.

With a strong footprint across the U.S. market, the company is looking to strengthen its retail leadership structure by bringing in a high-impact Retail Experience Manager to drive performance, customer engagement, and operational consistency across multiple store locations.

Qualifications

Ideal candidate

• Bachelor’s degree in Business, Operations, Marketing or related field preferred.

• Minimum 5 years of leadership experience in retail operations.

• Strong multi-unit retail management experience preferred.

• Proven track record in customer experience and sales performance.

• Experience managing P&L, operational expenses and revenue performance.

• Background in consumer electronics, retail or high-volume customer environments is highly desirable.

• Strong people leadership and talent development capabilities.

• Experience leading customer-centric transformation initiatives.

• Bilingual English / Spanish highly preferred.

Core competencies

• Retail leadership
• Customer experience excellence
• Sales growth
• Multi-site operations
• P&L management
• Employee development
• Operational efficiency
• Strategic thinking
• Performance management