The Nightlife Call Center Agent responds to every guest inquiry professionally in a skilled, warm and engaging manner.

Job Responsibilities:

Answering and efficiently handling or directing incoming calls
Maximizing opportunities to confirm nightlife reservations sales
Inputting nightlife reservations in the appropriate computer systems
Providing callers with necessary confirmation
Expressing the luxury standards associated with the Wynn/Encore brand to callers, sharing information about the property and its amenities
Listening and documenting information accurately while on calls

Adherence to all standards, policies and procedures specified for Wynn Las Vegas and the department
Willingness to work a flexible schedule that varies according to business needs
Must be able to work swing shift and weekends
Reading and communicating (writing and speaking) fluently and professionally in English
Knowledge of languages additional to English is preferred
Minimum of one year work experience in a high-volume call center
Previous Nightclub experience desired
Must be computer literate and proficient in MS Office
Must be able to type at least 30 WPM
Requires the ability to work efficiently and within a team environment

Wynn Resorts is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.

Agent - Nightlife Call Center