Product Manager (New Zealand)

At Ticketure, we’re on a mission to modernize ticketing for museums, zoos, aquariums, gardens, science centers, performing arts organizations and cultural attractions around the world. Through our two complementary platforms, Ticketure and PatronManager, we power ticketing, admissions, memberships, subscriptions, donations, CRM, and audience engagement, helping organizations replace outdated systems with modern, cloud-based solutions.

Our technology enables cultural institutions to create seamless visitor experiences, strengthen patron relationships, improve operational efficiency, and unlock new revenue opportunities. Ticketure is built for institutions that expect more from their technology and value a true partner in growth.

No matter your role, whether you’re building the platform, supporting our clients, or driving our growth, you’ll be part of a collaborative team that values innovation, ownership, and meaningful impact. If you’re excited to help organizations connect people with culture and create exceptional experiences, we’d love to meet you.

Job Summary

The Product Manager is a hands-on, strategic role responsible for driving product development for Ticketure from start to finish. You will own the backlog, shape what gets built and why, and work closely with engineering, UX, sales, and client success teams across the US, UK, and New Zealand. This role sits at the intersection of customer needs, technical delivery, and business outcomes, making it central to how Ticketure grows and evolves. This position reports directly to the Director, Product.

What You’ll Do

• Own the Ticketure product backlog end to end, partnering with client success, sales, and the broader Ticketure team to ensure the backlog contains a healthy pipeline of well-defined, thoughtfully prioritized work that is ready for execution

• Gather and analyze feedback and business needs from customers, stakeholders, and enterprise clients to shape requirements, features, and solutions

• Identify and implement opportunities to enhance product capabilities, balancing user value, business impact, and development effort

• Partner with the UX team to define and review product requirements and foster a collaborative, user-centered approach to solution design

• Create clear user stories and acceptance criteria, and work closely with engineering throughout development to minimize scope creep and deliver high-quality outcomes

• Establish success metrics for development work, measure results, and iterate when solutions fall short

• Serve as a primary point of contact for product-related questions, creating internal documentation and validating client-facing documentation for new and updated features

• Drive execution of the product roadmap by monitoring progress, managing priorities and dependencies, and adjusting plans as needed to deliver high-quality releases on schedule

• Stay current on industry trends, emerging technologies, and evolving customer needs to identify opportunities for innovation and differentiation, including the thoughtful application of AI tools

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for the job. Duties, responsibilities, and activities may change at any time with or without notice.

Qualifications

Minimum Requirements

• 5 or more years of experience in product management or a closely related role

• Familiarity with SaaS and B2B2C product development

• Experience using data and product analytics to inform decisions and iterate on designs

• Experience with product analytics tooling and concepts (e.g. Pendo or similar tools)

• Familiarity with Agile frameworks and product lifecycle management

What You Bring

• Clear and confident communicator, written and verbal

• Analytical thinker with a creative approach to problem solving

• Highly organized with close attention to detail

• Collaborative by nature, with the ability to work autonomously when needed

• Comfortable picking up new tools, systems, and platforms quickly

• Knowledge of APIs is a plus

• Experience in museums, attractions, or ticketing software is a plus

Equipment/Software/Tools

• Jira

• Confluence

• Figma

• Pendo

• Microsoft Office

• Google Suite

• Slack

What We Offer

• Competitive base annual salary, commensurate with experience

• Annual discretionary bonus based on performance and company success

• Incentive equity opportunity

• 3.5% employer KiwiSaver contribution

• Home office stipend

• Annual leave that increases with tenure

• Paid volunteer leave

• Working abroad opportunities

• Learning and development support, including reimbursement for approved educational expenses

• Flexible working arrangements

Location: This is a remote-first position with quarterly in-person team meetings

Work Environment & Physical Requirements

The physical requirements described below are representative of those that must be met to successfully perform the essential functions of this role. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform these essential functions.

In this position, you can expect to:

• Collaborate & Communicate: Regularly communicate and exchange information with colleagues, clients, and stakeholders

• Work Digitally: Spend extended periods working on a computer, utilizing software applications, and operating standard office equipment

• Remain Stationary & Move About: Remain in a stationary position for extended periods, with occasional movement throughout the work environment

• Use Hands & Vision: Frequently use hands and fingers to operate a computer, keyboard, and other office equipment, and regularly observe and interpret information displayed on screens

• Handle Materials: Occasionally move, lift, or transport items weighing up to 15 pounds

Our Commitment to Diversity & Inclusion

At Ticketure, we believe great ideas come from diverse voices. We’re committed to creating a workplace where every team member feels welcome, respected, and empowered to thrive.

We do not tolerate discrimination of any kind and provide equal opportunities regardless of race, color, religion, marital status, age, national origin, ancestry, disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under applicable law.

What makes Ticketure strong is the variety of perspectives, experiences, and cultural backgrounds our people bring to the table. We celebrate those differences and know they help us innovate, grow, and serve our clients better. Our focus is on building a culture of inclusion where everyone belongs, because when we do that, we all succeed together.

Our team is here to support you throughout the hiring process with reasonable accommodations. We strive to provide an unbiased and equitable interview experience for all applicants.