Tier 2 MSP Support Technician / Systems Administrator

Job Description

Tier 2 MSP Support Technician / Systems Administrator

A well-regarded Managed Services Provider in Ashburn, VA is hiring a Tier 2 Support Technician / Systems Administrator to support a private-sector client base. This is an in-office role with a company that has built a strong reputation for taking care of its clients and giving technical people room to grow.

This role is ideal for a well-rounded MSP technician who enjoys solving problems, working directly with end users and clients, and supporting a wide range of Microsoft, cloud, network and infrastructure environments. You will handle escalated support issues, assist with project work and help maintain reliable IT environments for small and mid-sized businesses.

Responsibilities

• Provide Tier 2 support for desktops, laptops, servers, networks, cloud services and business applications

• Troubleshoot Microsoft 365, Windows Server, Active Directory, Azure, Exchange, Teams and related Microsoft technologies

• Support user onboarding, account administration, permissions, email issues and endpoint troubleshooting

• Assist with network troubleshooting including firewalls, switches, wireless, VPNs and internet connectivity

• Work tickets through a PSA system and document work clearly

• Escalate complex issues when needed while owning the client communication process

• Support client projects including migrations, upgrades, deployments and system improvements

• Work with end users in a professional, patient and clear manner

• Help maintain standards, documentation and best practices across client environments

Qualifications

• 3+ years of hands-on IT support experience, preferably in an MSP environment

• Strong troubleshooting skills across Windows, Microsoft 365, Active Directory and basic networking

• Experience supporting multiple client environments is strongly preferred

• Comfortable working with business users, executives and internal technical teams

• Familiarity with firewalls, VPNs, switches, wireless, backups and endpoint security tools

• Ability to manage tickets, prioritize issues and communicate clearly

• Strong documentation habits

• Professional attitude and a client-focused approach

• Certifications such as CompTIA Network+, Security+, Microsoft, Cisco or similar are a plus but not required

Compensation

Salary up to $80,000, depending on experience.

Benefits

The company offers a comprehensive benefits package.

Schedule / Location

This is an in-office role based in Ashburn, VA. The position supports private-sector clients and does not require a security clearance.

Why This Role

This is a good opportunity for a Tier 2 technician who wants to work for a respected MSP, sharpen their technical skills and continue growing into more advanced systems, network and project work.