Back Office Administrator

Job Description

• Familiar with back office system terminology and product configuration logic; responsible for executing system setup tasks accurately according to internal and client requirements.
• Create new client profiles in the backend system by manually setting relevant parameters and product configurations, such as currency types, product rules, platform types, and compliance requirements; update associated documentation and task tracking records.
• Configure different product skins based on client needs, and manually establish corresponding settings.
• Adjust product table parameters based on different currencies, regulations, and internal control requirements.
• Create and manage user groups with specific conditions as required, and maintain user count within each group.
• Handle configuration updates such as table name changes, order adjustments, and table assignment/unassignment; ensure all changes are reflected in the internal knowledge base (Wiki) and task management system (Jira).
• Collaborate closely with departments including Integration, Delivery, QA, Customer Support, Account Management, Compliance, Data, Product, and Development to ensure product setup aligns with all standards and processes.
• Write and maintain internal knowledge base documentation to support operational consistency.
• Respond promptly to new requirements or process updates by adjusting backend settings and updating relevant documentation.
• Provide coverage for team members during their leave to ensure smooth departmental operations.

Qualifications

• No specific degree required. However, most team members come from Business or Language-related fields.

• 1–2 years of work experience is preferred, but we also welcome fresh graduates who are eager to learn and can be easily trained.

• No specific industry experience is required.

• Soft Skills:

  • Stable and reliable

  • Highly organized and detail-oriented

  • Strong communication and interpersonal skills

  • A proactive attitude with a willingness to learn

  • Open to challenges and adaptable to change

  • A team player who enjoys working with others

• Technical Skills:

  • Basic proficiency in Microsoft Office tools, especially Excel

  • Familiarity with any task management tools is a plus

  • No advanced technical skills required beyond basic computer literacy

Additional Information