IT Systems Administrator

Job Description

We are looking for professional, qualified and enthusiastic candidates to take up a full-time position of a Junior IT Systems Administrator to provide daily technical support.

Office-based in Belgrade, Serbia

The scope of responsibilities will include:

• Responsibility for troubleshooting and diagnosing desktop computer systems and peripheral equipment problems
• Responsibility for IT support operations, including but not limited to receiving and tracking user requests, assigning priority and responsible persons, resolving requests and users’ notification
• Shared responsibility for installation, configuration, maintenance and upgrades of desktop computer systems and peripherals (e.g., network cards, printers, modems, mice, add-in boards, copiers, etc.)
• Responsibility for asset management of desktop computer systems (hardware and software inventories, licensing, systems decommissioning, etc.)
• Is responsible for documentation of system problems and resolutions
• Assists with providing basic IT training to PSI staff, at the discretion of Training & Resourcing

Qualifications

• College or University Degree preferably in Computer Science or a related field
• At least 5+ years of experience in IT
• Microsoft Certified Desktop Support Technician (MCDST) training is a plus
• Related experience in systems and network administration
• Knowledge of basic systems administration tools and processes
• Proficiency in English and Serbian, written and spoken
• Ability to plan, multitask and work in a dynamic team environment
• Advanced communication, collaboration, and problem-solving skills

Additional Information