Customer Service Manager M&V Provisions

The M&V Customer Service manager will work at the front desk serving customers and managing orders.

Order Management 

• Process customer orders accurately via phone, email, or online systems. 

• Verify pricing, product availability, and delivery schedules. 

Customer Support 

• Respond promptly to inquiries regarding products, services, and deliveries. 

• Resolve complaints and escalate complex issues to management when necessary. 

Coordination & Communication 

• Collaborate with warehouse, transportation, and sales teams to ensure timely fulfillment. 

• Communicate changes or delays to customers proactively. 

Documentation & Reporting 

• Maintain accurate records of customer interactions and transactions in CRM systems. 

• Prepare daily or weekly reports as required. 

Requirements

• High school diploma required; associate degree preferred. 

• 1–3 years of customer service experience (food service or distribution industry preferred). 

• Strong communication and problem-solving skills. 

• Proficiency in Microsoft Office Suite and CRM systems.