Senior Product Manager - Digital Experience

Job Description

We are seeking a Senior Product Manager (SPM) to lead the strategy, development, and optimization of our Digital web platforms. We're looking to bring on a strategic, mobile first thinker with a bias for action. 

This role sits at the intersection of product strategy, engineering, and customer experience, owning the end-to-end product lifecycle—from vision and roadmap through delivery and continuous improvement. The SPM will translate business and customer needs into scalable, secure, and high-performing digital experiences across web channels. 

This position is open to candidates in the Seattle area. You will have a hybrid remote/in-office schedule, working from our casual, pet-friendly office at least 3 days a week. 

Responsibilities: 

Product Strategy & Roadmap 

• Define the product vision, strategy, and roadmap for the eCommerce platform (browse, cart, checkout, payments, post-enrollment)  
• Balance customer experience, business goals, and technical feasibility in prioritization decisions 
• Work closely with stakeholders to identify opportunities to improve conversion and retention 

Customer Experience & Features 

• Work closely with the stakeholders to design and evolve key customer journeys across the web:  
• Search and discovery 
• Quote and conversion 
• Checkout and payment 
• Account management 
• Insurance claim submission 

Product Ownership 

• Work with business and technology leaders to capture business requirements. Translate business requirements into detailed product specifications, user stories, and acceptance criteria 
• Partner with engineering to make informed trade-offs on architecture, scalability, and performance 
• Manage integrations across systems (payments, identity, CRM, third-party services, other internal systems) 
• Ensure reliability, security, and compliance of account and transaction flows 

Execution & Delivery 

• Lead cross-functional collaboration across UX, engineering, QA, marketing, and operations 
• Work with business leaders to prioritize the backlog 
• Accountable for backlog, sprint planning, and for all team ceremonies 
• Deliver features on time with high quality and measurable outcomes 

Data, Metrics & Optimization 

• Define and track key business KPIs, and prioritize and drive improvements  
• Ongoing support of delivered features with continuous optimizations and improvement of quality metrics 
• Partner with growth and retention teams to support experimentation (A/B testing) and analytics to drive continuous improvement 
• Monitor product performance and identify areas for optimization and generate reports to stakeholders 

Stakeholder Management 

• Align stakeholders across business and technology teams 
• Communicate roadmap, priorities, and progress to executive leadership and stakeholders 
• Act as the voice of the customer and the business within technology teams 
• Partner with Engineering and IT leadership on team health, velocity, quality and performance metrics 

Qualifications: 

• Bachelor’s degree in Business, Marketing, Information Systems, or equivalent experience. 
• 5+ years of demonstrated product management experience in a fast-paced technology industry  
• Experience working in highly regulated technology industries 
• Familiarity with cloud platforms (AWS, Azure, or GCP) 
• Experience with customer identity platforms (OAuth, SSO, CIAM) 
• Experience delivering eCommerce or marketplace platforms 
• Experience with SOX Compliance  
• Strong analytical skills with SQL, analytics tools, or experimentation platforms 

Skills: 

• Demonstrated ability to translate complex business concepts into clear functional and non-functional requirements 
• Demonstrated experience in stakeholder management and communication.   
• Ability to collaborate effectively with technical partners. 
• Strong understanding of APIs, microservices, and system integrations as well as identity and account management systems and payment processing and checkout flows 
• Deep experience working in Agile/Scrum environments 
• Background in subscription models or recurring billing 
• Experience with native mobile development environments (Swift, Kotlin) or close collaboration with mobile engineering teams 

Compensation: 

• The pay range for this position is $140,000 - $160,000, on a full-time schedule. 
• Along with base salary, Trupanion employees may be eligible for monthly bonuses. 
• We want all employees to be invested in Trupanion’s success, so we grant Restricted Stock Units to all new team members. Our new hire grants vest over 4 years.  

Additional Information

Benefits and Perks:

• Full medical, dental, and vision benefits at no cost to the employee
• Four weeks of paid time off and 9 paid float holidays (you can decide which days are most important to you!)
• Five-week sabbatical after five years of employment
• Open, casual, pet-friendly, and fun office environment
• Free medical health insurance for your pet (1 dog or cat)
• Paid time off to volunteer at nonprofit organizations
• Seattle Office Amenities: Free on-site gym, free dog walking services for office pets during business hours, free parking, and paid ORCA cards.

For more information about Trupanion, visit https://trupanion.com/about

Learn more about how Trupanion has revolutionized our industry and the reimbursement model: https://www.youtube.com/watch?v=vdWZ4KHiPTQ

Trupanion is an equal-opportunity employer and embraces diversity. We are committed to building a team that represents a variety of backgrounds, abilities, perspectives, and skills.