About Our Company:

At Patch My PC, we exist to improve lives. What started as a free tool to keep apps updated has grown into a trusted enterprise solution that helps IT and Security teams automate, manage, deploy, and report on third-party updates in Microsoft ConfigMgr, Intune, and WSUS. Our fully remote crew of 150 GIF-loving humans supports over 10,000 customers and more than 30 million devices. We make patching easier, boost security, and give IT teams their time back.

Our core values guide how we work, how we treat each other, and how we grow. They keep us focused on what matters most. We're here to improve the lives of our customers, our team members, and our communities.

About this Role:

The Sales Coordinator supports the Customer Success team by helping maintain accurate, reliable customer and sales data and assisting with day-to-day operations. This role provides hands-on experience with tools like Salesforce and Excel while building foundational skills in data analysis, process improvement, and cross-functional collaboration.

This is a 3–6 month contract role, 30-40 hours per week with a possibility of converting to a full-time team member.

### Responsibilities:

Sales Operations Support

Help monitor and respond to inbound customer chat inquiries, routing as needed

Assist with completing basic customer/vendor forms (RFIs, ACH requests, etc.)

Support task management for Account Managers (e.g., out-of-office coverage)

Help manage account assignments by reviewing data (duplicates, geography, device counts)

Partner with Finance to assist with invoice requests and customer follow-ups

Salesforce Data Quality & Hygiene

Assist in identifying and resolving duplicate Accounts and Contacts in Salesforce

Support cleanup of Opportunities (ownership, stages, close dates, and related records)

Update and maintain Account information, including billing details and key attributes

Help validate customer and sales data using Method (former CRM) when discrepancies arise

Learn how to evaluate sources of truth and document data updates

Process Improvement & Learning

Document repeatable processes and data cleanup steps

Support ongoing data governance efforts

Participate in identifying opportunities to improve data quality and operational efficiency

### Required Skills:

2+ years experience with CRM platforms such as Salesforce is required

Proficiency in Microsoft Excel and other business productivity tools

Strong attention to detail and commitment to data accuracy

Ability to manage multiple tasks and priorities in a fast-paced environment

Comfortable handling inbound customer inquiries and providing timely support

Proactive and self-motivated with the ability to work independently

Strong problem-solving and research skills with the ability to find information and resolve issues efficiently

Strong organizational skills and ability to follow documented processes

Bachelor's degree in business administration, Communications, Marketing, or a related field

### Compensation:

This is a 3–6 month 1099 contract role, 30-40 hours per week with a possibility of converting to a full-time employee. The hourly compensation range is $25–$30, depending on experience.

Equal Opportunity Employer:

Sales Coordinator

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